Project Manager Management

MARK GREENLEE

*************@*****.***

Telephone 415-***-****

SUMMARY:

Proven history of defining, reaching and surpassing project management goals

EXPERIENCE:

Kaiser Permanente, Oakland, California, 3/2022 – 1/2023

Senior Marketing Analyst, 2021 Consolidated Appropriations Act (CAA)

Project lead responsible for coordinating the integration of the Federal Consolidated Appropriations Act, 2021 (CAA) legislation into Kaiser Permanente (KP) policy (the CAA established protections for consumers related to surprise billing and transparency in healthcare)

Provided all information, technical assistance, and compliance monitoring regarding applicable laws, policies, rules and regulations to senior management within the organization; successfully implementing a seamless integration of the CAA legislation (KP was one of the few major healthcare providers that accrued no fines for late-or-noncompliance)

Facilitated and managed daily Scrum meetings to keep team informed of all new and updated sections of the legislation in conjunction with KP’s legal resources, and provided recommendations as to next steps

Provided daily updated content to account managers and internal brokers to respond to the external Employer Groups’ questions regarding KP’s compliance

Developed and managed database of all CAA regulation implementation information as well as timelines of compliance in each of the nine states/regions that KP provides healthcare

Amazon, Tempe, Arizona, 1/2021 – 11/2021

Analyst, Critical Incident Operations

Researched COVID cases in all Amazon facilities throughout the United States and Canada. Reviewed all the relevant data using ServiceNow and SharePoint and compiled the documentation for management review, analyzing all system-wide data, and worked closely with Amazon Human Resources to keep Amazon employees informed and safe

We saved an incalculable amount of lives with our program, our motto, “saving lives” is what we did

Arizona Public Service (APS), Phoenix, Arizona, 9/2019 – 9/2020

Multiple Projects Supervisor/Manager

Supervised four different work streams including the APS Windows 10 upgrade, hardware refresh, drive encryption and TPM/BIOS projects throughout the State of Arizona. Organized a team of schedulers, technicians and field service crews to upgrade existing devices and replace devices that are no longer under their lease or warranty, saving APS millions through asset control

Utilized ServiceNow, SharePoint and CDM databases to order, deploy and keep track of devices for departments requiring specialized engineering computers transferring existing data to nine different types of new devices, strategically replaced devices that keep the electricity flowing throughout Arizona and other states without any gaps in transmission and distribution of power

Health Services Advisory Group (HSAG), Phoenix, Arizona, 11/2018 – 6/2019

Project Manager

Reviewed and distributed Federal and State (all 50 States) Proposals to be assigned throughout HSAG to the correct Subject Matter Experts (SMEs) for responses resulting in multi-million dollar contracts

Correlated the Statements of Works (SOWs) with the project questions and instructions so the responses included all necessary and required information, gaining new business, and worked with the billing department to produce organizational charts and staff rosters to complete the required project financial directives

Developed database spreadsheets to keep track of all work to be completed including budgets, timeframes and due dates for all aspects of the work required to keep each project on its timeline and within budget

Kaiser Permanente, Oakland, California, 9/2014 – 6/2018

Proposal Development Marketing Project Manager

Managed proposal development by coordinating all aspects including: rates, underwriting, benefits, and legal and regulatory issues that resulted in financial

Completed high-level proposals by consistently establishing effective relationships with both internal and external audiences targeting both existing and new business

Conducted outreach to subject matter experts for information needs to develop copy, and searched and leveraged the existing database for content creation

Escalated issues that needed clarification by coordinating with the content leads, SMEs, management, and projects managers to keep in line with project budgets

Drove results by managing multiple teams with different levels of expertise and engagement to produce successful, high quality deliverables including eValue8 and CalPERS, bringing in billions of dollars to Kaiser Permanente

Coordinated and managed key project milestones that had compressed timelines to successfully meet often changing external schedules and deadlines

Kaiser Permanente, Oakland, California, 9/2012 – 9/2014

Health Insurance Exchange (HIX) Marketing Manager

As a full-time, on-site contractor, managed, wrote and edited copy for projects related to healthcare reform / the Affordable Care Act

Built and maintained the spreadsheets and metrics to monitor and document all of the decisions made in completing the application, saving millions in duplication efforts

Collaborated with the physician groups to incorporate all the new medical advances and their benefits to the Kaiser Permanente members through the appropriate venues

Collaborated with the managing editor and national proposal development teams, wrote, edited, and proofread copy to ensure that it was accurate, reflected brand editorial standards, and positioned the client well in order to become a qualified health plan through state health insurance exchanges

Coordinated and managed key project milestones that had compressed timelines to successfully meet often changing external schedules and deadlines

Aligned regional responses; incorporating cross-functional / regional teams’ review feedback (e.g., HIX, subject matter experts, Kaiser Permanente medical groups, and executives); ensuring constant communication about status / responsibilities; and meeting timelines and negotiating deadlines

ESL / EFL / TOEFL / IELTS Teacher, Vientiane, Laos, 4/2010 – 7/2012

Taught English speaking and writing to elementary through adult level students

Coordinated lesson plans for all levels of English proficiency

Created teaching / learning agendas for individuals including testing and monitoring to assess student’s progress

Prepared English language learners for English proficiency exams such as TOEFL and IELTS

Kaiser Permanente, Oakland, California, 3/2006 – 3/2010

Content Development Project Manager / Communications Consultant (2007 – 2010)

EDUCATION:

Grand Canyon University, 1981 – 1982

Arizona State University, 1982 – 1985

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