Customer Service Administrative Assistant
Resume:
Maria A. Alvarez
Miami, FI. **176
******@***.***
SUMMARY
Fourteen years experience working in sales environments-the last eight as an Administrator. A highly diversified sales background. A sales professional who knows the key players, how to reach them, and get products sold. An outstanding personality able to confidently gain trust and loyalty of clients consistently exceeds challenging sales quotas a top producer.
EXPERIENCE
Miami, FI.
1998 TO Present
Music Academy of Bird Road
Administrator
Responsible for Answering telephones and gave information to callers about the music lessons. Read and routed incoming mail. Scheduled appointments for classes, gave information to callers, clerical work and minor administrative business details. Supervised five teachers, scheduled work hours for teachers, resolved conflicts, determined salaries. Talked with students to resolve problems or directed student to other teachers. Accepted and deposited funds for classes. Disbursed funds, recorded financial transactions, audited and balanced student records, and maintained calendar of school events.
Miami, Fl.
1995 TO 1997
Leadman International
Territorial Sales
Responsible for establishing International accounts, Developed and continue to nurture a new territory introducing a new products to the market, responsible for opening new accounts and expanding product line to existing customers. Target and qualify new prospects. Developed comprehensive presentations to meet clients needs. Also, recruiting, training, motivating sales staff, and total customer service. Miami, F.
1992 TO 1995
Ademco international
Administrative Assistant
Contributed to the company success by coordinating local, regional, meetings and functions, developing/promoting programs and special events, and servicing top- level corporate clients. Handle all travel arrangements for the sales managers, Interact with clients on a daily basis. Prepare administrative reports, customer service, and problem solving.
EDUCATION
117th St. and Kendall
1/2007 to Present
Keisser College
Associate Degree
Southwest Miami Senior High 1989
High School
Knowledge of word, Excel, and Power Point
References available upon request
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