Customer Service Insurance Agent
Resume:
APRIL
LINDSEY
************@*****.***
Jacksonville, FL 32209
Dedicated and hard working with a passion For helping others with 10 years of experience in customer service, time management, and sales which has build my character and time management skills and good reliability. I am driven and motivated and take care of duty filled responsibilities. Effective at working in fast-paced environments and a team player with a good attitude and willingness to take on any task. PROFESSIONAL SUMMARY
Turtles Nest Early Learning Center - Lead Teacher
2100 Dunn Ave, Jacksonville, FL 32218 • 09/2022 - 05/2023 Titan Technologies - Customer Service Representative 4008 Legendary Dr Ste 600, Destin, FL 32541 • 02/2021 - 08/2022 Qualfon - Insurance Agent
105 Live Oaks Gardens Casselberry, FL 32707 • 09/2020 - 01/2021 GuideWell Connect - Insurance Agent
WORK HISTORY
Planned and implemented different daily activities to enhance overall development and growth of every student.
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Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
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Maintained patience and level-headedness in diverse situations to support student development and personal growth.
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Supported student physical, mental, and social development using classroom games and activities.
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Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Followed up with customers about resolved issues to maintain high standards of customer service.
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Built relationships with clients using active listening and issue resolution to provide excellent service.
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Prepared and reviewed insurance applications to verify compliance with regulations.
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Determined client needs and financial situations by listening and scheduling fact-finding appointments.
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• Educated clients on insurance policies and procedures.
• Collected premiums on or before effective date of coverage. SKILLS
• Classroom Management
• Safety Awareness
• Child Development
• Reading Comprehension
• Clerical Support
• Critical Thinking
• Spreadsheets
• Teamwork and Collaboration
• Attention to Detail
• Punctual and Dependable
Bridge To Success Academy High
School
EDUCATION
4800 Deerwood Campus Parkway Dc 4-1, Jacksonville, • 09/2019 - 01/2020
CSM, Walmart - Customer Service Manager
1650 San Pablo Rd S, Jacksonville, FL 32224 • 11/2015 - 04/2018 Duval County School Board - School Clerk
1701 Prudential Dr, Jacksonville, FL 32207 • 01/2013 - 06/2013 Built relationships with clients using active listening and issue resolution to provide excellent service.
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Responded to customer calls swiftly to resolve issues and answer questions.
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Prepared and reviewed insurance applications to verify compliance with regulations.
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• Educated clients on insurance policies and procedures.
• Collected premiums on or before effective date of coverage. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
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Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
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Established team priorities, maintained schedules and monitored performance.
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Organized and managed school records, student documentation and administrative communications.
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• Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
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Utilized office management software to record and track customer information.
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Processed incoming and outgoing mail and packages according to established procedures.
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