Desktop Support It
Resume:
Omar Alexander Lopez
Houston, TX *****
********@*******.***
OBJECTIVE:
Seeking for Tier i,ii Support position in your company
Bilingual: English and Spanish
QUALITIES:
Work well under pressure
Detail-oriented; able to prioritize and reach objectives
Committed team player
I have 20+ years of IT working experience. Supporting industries including, but not limited to Aircraft-recycling and recovery, Metal- Refining, Healthcare, and Retailer.
WORK EXPERIENCE:
Desktop Support (Cognizant) at Academy Sports plus Outdoor 08/28/2023 – Present (3months)
1800 N Mason Dr, Katy, TX 77449, HR ***********@*********.***
Member of the Desktop team working on desktop-related technical issues: Imaging Dell and HP Laptops and Desktop computers using SCCM; working with MS Office 365 and Oracle client applications. Asset management and decommissioning process. Troubleshoot hardware and software issues like Wi-Fi and network connections, software, and Patching. Handled escalations from the Helpdesk and assisted in IT projects.
IT Support Engineer I (OPS Tech IT at Stockton, CA), Amazon, 07/2020 – 03/20/2023 (2yrs, 8 months)
202 Westlake Ave N, Seattle, WA 98109, HR 888-***-****
In OPS Tech IT, the Engineer handles several projects and work remotely. Manage ticket queue and participate in meetings. Request quotes from vendors. Provide reports on existing projects and follow-ups. Schedule change management, CM, for server room equipment repairs, management, and deployments. Including Network Switches, APs, Video Servers, and end devices. SW port Vlan assignments and port activations. Network printer setup and DHCP reservations. Some experience with Dematic conveyor line sorting system. Mentor and train our peers and technicians. Ran audits and preventive maintenance, PM.
IT Specialist, SIMWON 02/10/2020 – 05/10/2020 (3 months) 400 Darcy Parkway, Lathrop, CA 95330 209-***-**** (contact HR)
Desktop/Server support, new hire computer setups with user accounts, printing, and applications like office365 and cloud access. Servers managing and troubleshooting, user access, and connection issues. Also supporting Video Camera configurations and cable runs. Networking: IP addressing—subnets and ports shutdown, PTP connections, and network printers. Email support, including email issues like undeliverable and blacklist. Help set up systems and policies and procedures in place: User access and hardware request forms, IT policies, and Cybersecurity guidelines. Manage and handle vendor quotes for new IT projects, including hardware and software orders.
MORE EMPLOYMENT HISTORY:
05/2019–09/2019 (5 moths)
IT Analyst, COLLABERA, at Raging Wire, Sacrament, CA. HR 973-***-****
02/2019–05/2019 (4 moths)
IT Analyst, ASCENT Service Inc at Foster Farms. Livingston, CA. HR 925-***-****
12/2017–02/2019 (2 Yrs)
IT Field Operations Tech, JCPenney, Lathrop, CA. HR 925-***-****
10/30/2017–11/17/2017(3wks)
EPIC Go Live Helpdesk Support, HCTec, Placerville, CA. HR 615-***-****
12/16/2016-9/15/2017 (9moths)
Desktop-Server Support, Robert Half Contractor, Arlington, WA. HR. 425-***-****
07/2007-06/2016 (9 yrs)
Desktop -Server Support and IT MGR, CONECSUS, Terrell, TX HR. 972-***-****
11/2006 -07/2007 (8 months)
Engineer III (Volt) at Microsoft MSComlab, Redmond, WA HR. 425-***-****
11/2005-03/2006 (4 months)
Techsupport (Volt) at Intermec Technologies, Everett, WA HR. 425-***-****
06/2005-11/2005 (6 months)
Help Desk, Cingular Wireless, Bothell, WA — Closed
02/2000-01/2003 (3 yrs)
Techsupport United Datatech (ECS Refining), San Jose, CA — Closed
EDUCATION:
01/2018 – 09/2018
San Joaquin, Delta College, Classes in Cisco Switching and Routing.
04/ 2005
Heald College, Milpitas, CA graduated with AAS Degree in Computer Technology
2007
MCP
Contact this candidate