Kamala Schultze

**** ******* *****

Elgin, IL ***24

847-***-****

ad3r8b@r.postjobfree.com

Objective: To serve a company and its customers that utilizes my refined listening and solution-based call center skills. I want to work in a team-oriented environment which values quality customer service and client retention. Work History

May 2023 – July 2023 Customer Service Specialist

School Health, Rolling Meadows, IL

• Inbound calls and e-mails to take a customers order and answer product questions.

• Assists inter office sales team members with customers info and changes to special pricing.

April 2022- December 2022 Customer Logistics Booker Beltmann Integrated Logistics, Addison, IL

• Inbound and outbound calls and e-mails to book customers’ shipments, mostly for coin-op and arcade machines.

• Partnered with logistics offices throughout the U.S. with CRST and various other shipping companies tracking orders and confirming deliveries. August 2018 – December 2021 Customer Patient Advisor Alliance Rx Walgreens + Prime (ARxWP), Bannockburn, IL

• Inbound and outbound calls with both patients and doctors’ offices scheduling delivery of patents specialty medication (such as Humira and Vivitrol).

• Verified patients’ insurance, updated insurance files as well as patient information.

October 2017 – June 2018, Financial Aid Advisor

Career Education Corporation, Schaumburg, IL

• In and outbound calls to assist students with financial aid and funding for Colorado Technical University

July 2017 – September 2017, Administrative and Customer Service American Academy of Pediatrics (Temp Position), Itasca, IL

• Inbound calls assisting instructors and providers with NRP testing

• Created and printed media for annual conference

• Scanned data to reduce paper archives

April 2013 – February 2017, Call Center Specialist-Member Service Center Alliant Credit Union – Call Center, Rolling Meadows, IL

• Inbound calls assist members with all banking needs.

• Providing account balances.

• Unlocking member accounts and resetting passwords.

• Educating members about how to use on-line banking Included sensitive faxing and secured e-mail to members when needed. REFERENCES AVAILABLE UPON REQUEST.