Project Manager Maintenance Operations

Michael J. Class

Columbus, NJ *****

Contact Information: 347- 609 - 3705 / *********@*****.***

web address www.linkedin.com/pub/michael-class/64/929/814/

Seeking Only Remote Work

Summary of Achievements

Was the lead engineering technician in the NYC telecommunications broadband operations center, Provided maintenance of circuitry via exceptional troubleshooting and a thorough understanding of customer needs and the SLA’s for various high-level wholesale customers both locally and nationally.

Supervised and trained the maintenance operations technicians & call center personnel.

Worked as both a field supervisor and operations manager for Verizon Special Services

Successfully transitioned from telecommunications lead technician to maintenance operations Supervisor, Became the telecommunications Instructor and training manager for the Verizon broadband operations center in NYC.

Was the Project Manager for the Maryland and Pennsylvania Lotteries, led the teams that removed and installed lottery terminal equipment for both states

Sprint national wireless Maintenance NOC technician. Performed remote cell tower analysis and testing.

Recently was a contractor performing technical instruction and workforce development for Verizon technicians throughout the northeast.

Promoted to lead Instructor 2015

Currently working Fully Remotely as a contractor to Verizon providing wireline engineering technical support

Roles & Responsibilities

USMC Sergeant- performed ground radio and radar repair for the 3rd Marine division

U.S. Lines & Reinauer Tugboats- Performed electronics radio and radar repair of Maritime vessels in New York harbor

New York Telephone lead Engineering Technician – performed all aspects of telecommunications installation and repair both remotely and in the field. Specialized in data communications and Wireline circuit repair.

2008 -Verizon Team leader - responsible for Maintenance Operations including all out of hours escalations and all Departmental Training of personnel for Verizon Broadband in New York. Duties included network fault monitoring and Classroom setup and all written materials. I also wrote the maintenance operations handbook for the t department, Wrote Methods and Procedures that helped reduce circuit downtime in Both the field and the central office

2010-2012 Project Manager -Contractor to integrated management solutions, responsible for removal/ refurbishment and replacement of Lottery terminal equipment for the Maryland and Pennsylvania State lotteries.

2013-2105 -Sprint Wireless NOC analyst (Contractor) Performed remote analysis of the Sprint National Cellular Network duties included the dispatching and remote testing of base station equipment

2015 to 2108 -Verizon Trainor/Facilitator responsible for training of Verizon technicians for central office operations and Special Services field technicians. Performed Classroom setup & administration for Verizon throughout the Northeast, responsible for reducing the Out of service time for circuitry in Virginia and Maryland.. This was done by teaching technicians remote testing tools that they had otherwise never utilized. Trained new personnel in use of tools and test equipment.

2018 to present -Verizon engineering Support. (Contractor). Trains Engineering support team. Provides technical Expertise and customer service skills to the Verizon Engineering department. Responsibilities include Contacting property managers throughout the northeast and educating them in the process of wireline circuit retirement and the migration off the old copper network and onto Fiber optics. I work with multiple department in the communication of process and the actual implementation of the migration, I also work to restore any out of service conditions that occurred in error

Skills

Working Fully Remotely

MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access,

Has utilized Supervisory and Management software performance tools

Experienced customer service, delivery manager

Remote Working telecommunications testing specialist

Classroom setup and administration, Facilitation of telecommunications technical learning criteria

Excellent written, verbal and interpersonal communication skills. Exceptional customer focus

Exceptional organizational skills and a very strong work ethic (i.e. works independently, multitasks, takes accountability for projects, owns outcomes).

Detail-oriented with strong analytical skills

Ability to effectively evaluate and update the planning and day-to-day operation of resources (e.g., staff, facilities, programs, external partners.)

Electrical Installation. A/C DC voltage meters. Motors & generators

Wire Gauge and insulation Characteristics including Wire Breakdown (the ability for High Voltage to Break down insulation and if High enough cause it to act as a conductor)

Electricity distribution Methods AC to DC converters and Inverters. Batteries.

Broadband telecommunications transport and Verizon Special Services SME, DS0, DS1, DS3 SME

Has performed maintenance of Wireless cellular communications

Performed Mobile device repair for Sprint communications

Telecommunications Maintenance, PC repair, Electrical, Electronics & Wireless, RF Radio (VHF UHF SSB)

Test equipment from ac/dc meters to spectrum & protocol analyzers, Optical Meters and TBERD. Bit error meters. Software analysis tools. Remote testing, Muxes, Fiber Optics

Safe driver and safe motorcycle driving courses completed. FCC radio operator license

Remote testing and analysis software for both wireline and cellular communications networks

Private Line Voice, Data, SES over GPON, DS1 over GPON, FIOS, DSL, ADSL

RC28 Litespan DDM2000 FLM150 DS0, DDS, DACS, Frame & central office wiring

DWDM, ADM, CFA’s, ATM, Frame Relay, Sonet (OC-3 to OC-192), litespan

Wireless CDMA, EVDO, 3g & 4gLTE, BTS, RF analysis and capacity tools

LAN, WAN, Ethernet IP,

Radars & Microwave,

Experience

USMC Sargent E-5, MOS 2841 Ground radio repair. Honorable discharge

US Lines Radio and Radar Technician New York area

Verizon Communications Technician and Supervisor

Self Employed PC repair technician

Integrated Management Solutions Field Project Manager

Sprint Communications Wireless Technical Consultant

Ericsson Communications -Wireless technical support technician

Telecommunications/Technical Instructor/Contractor 2015 to 2018

Verizon Engineering support contractor 2018 to present

Education

McKee Vocational & Technical High School Staten Island N.Y

Graduated with honors Electrical Installation

USMC Electronics repair, Radar, Radio, Microwave, RF principles and repair

Empire State College Albany N.Y. Telecommunications Management

Certified Data Communications Technologies Specialist Bellcore Labs

Verizon University-Multiple technical, testing, fiber optics and management courses

OSHA procedures, Microsoft Office Suite

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