Carolyn Yurgal

Customer service

Frederick, MD **703

ad3r5g@r.postjobfree.com

+1-240-***-****

I have 15 years customer service experience

Authorized to work in the US for any employer

Work Experience

Cashier/Customer Service

Dollar Tree - Hagerstown, MD

January 2022 to Present

I ring people up at the register and stock the register. clean my area Fraud Investigator

Fiserv - Hagerstown, MD

January 2021 to July 2021

I investigated fraudulent charges on debt cards

Tax Preparer

JACKSON HEWITT TAX SERVICE - Hagerstown, MD

January 2020 to April 2020

I did short form taxes for customers

Education

Some College in addictions

Frederick Community College - Frederick, MD

March 2004 to July 2006

Some College in Mental Health

Montgomery College - Rockville, MD

September 1996 to January 2001

High school diploma or GED

Skills

• Cash handling

• Customer service

• Cashiering

• POS

• Retail Sales

• Communication Skills

• Guest Services

• Upselling

• Analysis skills

• Accounts Payable

• Tax Experience

• Accounts Receivable

• Search engines

Languages

• English - Expert

Assessments

Retail customer service — Completed

August 2022

Responding to customer situations in a retail setting Full results: Completed

Customer focus & orientation — Proficient

August 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Completed

May 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Call center customer service — Completed

August 2022

Demonstrating customer service skills in a call center setting Full results: Completed

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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