Human Resource Professional

ROETTA J. COLLER, PHR

**** ** **** *******  Ocala, Florida 34479  352-***-****  ********@*****.***

HUMAN RESOURCE PROFESSIONAL

 Certified Professional in Human Resources (PHR) offering over 7 years HR experience distinguished by commended performance and proven results.

 Extensive background in Human Resources, including experience in employee recruitment and retention, staff development, conflict resolution, HR records management, HR policies development and legal compliance.

 Respected leader and organizer of customer-focused and results oriented team, instilling a cohesive, enthusiastic commitment to customer service as a key driver of company goal attainment. Led by example and ensured the legal and company mission specific execution of company policies and procedures.

SKILLS

 Employment Law

 HR Policies & Procedures

 HRIS Technologies

 ADP Payforce

 Cash Management  Staff Recruitment & Retention

 Employee Relations

 HR Program/Project Management

 ADP Etime

 Organizational Skills  Orientation & On-Boarding

 Training & Development

 Performance Management

 Microsoft Office Suite

 Communication Skills

PROFESSIONAL EXPERIENCE

TAYLOR, BEAN & WHITAKER MORTGAGE CORP. — Ocala, Florida

January 2001 – August 2009

Human Resources Manager, June 2006 to August 2009

Directed the day-to-day operations of the Human Resources department, including a staff of twelve supporting a national company of over 6500 employees in 35 states.

 Fostered a growing department where teamwork was essential and an open-door environment was the standard to promote positive dialogue within the department.

 Spearheaded the introduction the company’s first formal performance review program.

 Oversaw the development, creation, implementation and subsequent facilitator training of the company’s first new-hire orientation program to include HR information, policies, procedures, state and federal legal issues and company resources.

 Coached and developed human resources team on maintaining compliance with federal and state regulations, interviewing techniques and best practices, progressive discipline process and employee relations.

 Monitored and maintained standardized disciplinary procedures that insulated company from legal risk and ensured consistent and fair discipline processes across all national offices.

 Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

 Oversaw the administration of Service Award, Recognition and Tuition Reimbursement Programs.

 Trained employment team on interviewing techniques and best practices, conducting team and one-on-one coaching sessions that contributed to sound hiring decisions.

 Negotiated salary offers and sign-on bonuses/relocation packages annually at both the exempt and non-exempt level.

Human Resources Generalist, 2004 to 2006

 Facilitated Supervisory Development Training for supervisors, managers and executives.

 Facilitated New-Hire Orientation; delivering materials in an effective and enjoyable format.

 Stayed abreast of HR Principles; FMLA, FLSA, Unemployment, Employment Law.

 Administered programs, policies and procedures; planning, organizing, developing, implementing, staffing, employee relations, performance management and compensation management.

 Spearheaded the company’s first-ever HRIS system; ensuring integrity of data entered; managed/maintained data in HRIS system.

 Key player in implementation of Time and Attendance system, which limited exposure and ensured compliance with state and federal wage and hour regulations.

 Investigated and evaluated employee complaints in an objective manner.

 Maintained an environment of trust and open communication.

 Spearheaded strategic workforce planning efforts.

 Ensured compliance with all federal, state, and local employment laws.

 Partnered with department managers to understand their unique challenges.

Human Resources Associate, 2002 to 2004

 Handled manual time and attendance tracking.

 Completed verifications of employment.

 Managed relationships with Outsourcing agencies.

 Assisted with Benefits open enrollment, FMLA, Worker’s Compensation.

 Handled all aspects of recruiting; including scheduling and conducting interviews, advertising, career fairs, offers and offer letters, new hire paperwork completion.

 Handled high volume of phone calls and emails.

Government Insuring Associate, 2001 to 2002

 Dealt directly with government agencies to comply with all state and federal regulatory lending agencies

 Prepared files for submission to government agencies for insuring and conveyance.

 Stayed abreast of ever-changing FHA/VA/RHCDS guidelines.

 Data entry of loan information into database; ensuring data integrity.

VOORTMAN COOKIES, LTD. — Ocala, Florida

Independent Distributor, 1999 to 2001

Owner and operator of independent cookie distributorship.

 Established rapport with customers, resulting in a loyal clientele base.

 Selected and streamlined products based on analysis of consumption and sales, resulting in superior inventory and sales results.

 Solely responsible for ordering, receiving and delivery of product.

 Marketed merchandise by obtaining in-store display space.

EDUCATION

NOVA SOUTHEASTERN UNIVERSITY — Ft Lauderdale, Florida

Bachelor of Science (BS)

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