Customer Service Human Resources

Albert Ussher

Edmonton AB. Ph. 780-***-**** Email: ************@*******.***

PROFESSIONAL QUALIFICATIONS

Accounting and Payroll Administration Diploma and 100 hours of practicum.

Ability to achieve set goals and objectives, work independently and effectively in a fast-paced environment.

Ability to get along and work well with rest of the team-centered environment.

Bilingual – Tagalog & English.

Experience using TurboTax, Easy pay, Sage 50, QuickBooks, Acomba.

Advanced Experience using Microsoft word, excel, PowerPoint outlook, teams, access.

Excellent communication skills with the ability to provide clear and precise direction.

Exceptional time management skills gained through experience responding to a variety of situations and emergencies with sudden notice.

EDUCATION

Accounting and Payroll Administration Diploma Feb 2023

CDI College Edmonton, AB

Courses include : Bookkeeping & Accounting Fundamentals, Computerized Accounting with Sage 50, Computerized Accounting with QuickBooks, Human Resources, Income Tax Fundamentals, Payroll Processing, Remittance and Reporting, MS Outlook, MS Word, MS Excel, MS Access and Enriched Academy Certificate

PROFESSIONAL EXPERIENCE

Practicum Student APA

Reeves College Edmonton AB Jan –Feb 2023

Reception / customer service

Familiarity with office equipment, including printers and fax machines

Experiences Accounts payable

Knowledge of office policies and procedures

Experience with office management tools (MS Office software, in particular)

Excellent organizational and time-management skills

Strong written and oral communication skills

Driver/Customer Service Detailer

Bubbles Car Wash and Detail Centre Edmonton, Alberta Jan 2010 - 2022

Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests.

Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.

Using cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles.

Performing inspections and keeping complete, accurate records of the vehicle’s condition.

Moving and parking vehicles, delivering vehicles to correct locations or picking owners or drivers up if needed.

Managing inventory and reordering supplies.

Responding to client inquiries and fulfilling their requests

Supported the Manager to oversee staff and operation from time to time.

Carpet Technician

ChemDry Carpet Cleaning Service Edmonton, AB Mar 2007 – 2010

Responsible for providing professional carpet cleaning

Maintenance services to domestic and commercial customers

Performed a range of duties such as deep cleaning, stain removal,

Repair and installation of carpets and other floor coverings.

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