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Application Support Customer Service

Location:
Aldie, VA
Posted:
February 20, 2024

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Resume:

Sundararajan Periaalagan

Fairfax, VA ***** 571-***-**** ad3r2d@r.postjobfree.com linkedin.com/in/sundararajan-p

PROFFESSIONAL SUMMARY

Experienced IT professional with extensive background in the software industry. Known for skill in DevOps Deployments Release Management Production Application Support with strong understanding of deployment automation and troubleshooting the application Executing the Jobs Monitoring the application logs Autosys Scheduling Incident Management. Proven troubleshooting abilities with focus on customer service to diagnose and resolve problems. Eligible to work in the U.S.

CORE COMPETENCIES:

Software Application Deployment Production Application Support Monitoring Automation DevOps Continuous Integration Tools Database AWS Cloud Release Change Configuration Management Disaster Recovery Planning Incident Management Agile Methodologies Technical Support Code Debugging.

TECHNICAL SKILLS

CI / CD Pipeline tools

Jenkins, GIT, Bitbuckets, Ant, Maven, Gradle, JFrog Artifactory, Groovy, Fortify, Sonar Qube, YAML, JSON

Containerization tools

Ansible, Kubernetes, Docker, Terraform, OpenShift

Languages

Java, Python, C++, HTML, JavaScript

Monitoring Tools

Dynatrace, Splunk, Nagios, Prometheus, Grafana, Kibana, CA Nimsoft

Issue Tracking Tools

ServiceNow, Jira, Remedy

Business Tools

MS-Word, Power-Point, Excel, SharePoint, Visio

Environments

Unix, Linux, Windows10 / 11

Cloud Technologies

AWS EC2, IAM, S3, SDK, RDS, SQS, SNS, Open Shift

Application Servers

Apache Tomcat, WebLogic

Databases

Oracle, PostgreSQL, MS SQL Server, MySQ

PROFESSIONAL EXPERIENCE:

APPLICATION SUPPORT BUILD & DEPLOYMENT ENGINEER 05/2006 – TILL

FREDDIE MAC, McLean, VA

Involved in environment application configurations, deployment of applications to target environment and integration of application and Maintain Build environment, Design and Develop scripts and automate the build processes. Prepared the Build and deployment documents for Single Family, Multi Family, ICM and Accounting projects. Worked with Middleware Engineering (WIO) and ITSM ServiceNow teams. Participate in Technical meetings and review sessions. Research and improve methods of production builds and deployments based on industry standards. Use knowledge of Software Development Lifecycle environments, processes, measurements and tools. Involving in Environment build and deployment, configuring and building environments supporting various technologies and lifecycle methodologies.

CI/CD (Continuous Integration/Continuous Delivery) Support for multiple applications using Jenkins Pipeline

Worked on Configuring and Managing of CI/CD tools Jenkins, GIT, Bitbucket, Artifactory, Sonar and Fortify.

Automated the Build and Deployments by using CI/CD Pipeline with Groovy, Ansible, Git, JFrog Artifactory, OpenShift, Docker.

Worked on Disaster Recovery Planning.

Experience with Commercial Off the Shelf (COTS) software.

Upload Docker Image to JFrog Artifactory and deploy into RedHat OpenShift Container Platform

Support/implement the automation process using Groovy and Ansible script.

Configure and maintain Maven, Gradle and Grails project Pipeline jobs on CloudBees Jenkins

Administration of JFrog Artifactory, which includes uploading the artifacts, third party binaries, creating repository and maintain the Artifactory.

Setup the Configuration for projects to publish snapshot and release artifacts to JFrog Artifactory to share artifacts across projects and environments.

Worked on IT Service Management (ITSM) process and procedure.

Supported for ITSM ServiceNow team to customize the projects in Production environment.

Co-ordinated with Middleware Engineering team (WIO) to update the configuration files and bounce the servers in Production environment after the deployments completed.

Configure Jenkins job to publish test results on Sonar & Fortify dashboard.

Perform application deployments to Production, UAT, PERF, Maintenance and Production environments.

Experience in working with various AWS Services EC2, ECS, S3, ELB, Auto scaling, API Gateway, Lambda, Rout53.

Worked on Release / Change Management and drive the Production Deployment readiness as per the schedule.

Experience in working with different Software Development Life Cycle (SDLC) strategies in view of Scaled Agile Framework (SAFe) and Waterfall Model.

Created the incident and Itask from ServiceNow and track the incidents tickets and work with application team to identify the repetitive incidents.

Exposure on the Monitoring tools such as Splunk, SiteScope, Dynatrace, Kibana, CA Nimsoft.

server restart and start the autosys job whenever application team required.

Prepared Release Management Plan and drove the Production reediness for the Deployment as per the schedule.

Provided the guidance to new onboarding resources on the streamlining the process and Production incidents.

Strong Monitoring, troubleshooting abilities, including working with customers to diagnose and resolve problems.

PREVIOUS PROFESSIONAL EXPERIENCE:

Senior Analyst, Verizon, India.

Software Engineer, SkyTech Solutions, India.

Programmer Associate, Indian Institute of Science (IISc), India.

EDUCATION:

Master of Computer Applications, Bharathidasan University, India.

Bachelor of Computer Science, Madurai Kamaraj University, India.

CERTIFICATIONS:

AWS Certified Solutions Architect - Associate.

ITIL V3 Foundation Certification (IT Infrastructure Library)

Scaled Agile Framework – SAFe (Training)



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