Technical Support Information Technology

LEVI CONN

Cell • 240-***-**** Email • ***********@*****.***

Career Summary

Computer Technician with experience in coding, and administering LAN and WAN applications. Demonstrated ability to evaluate and resolve hardware and software conflicts. Solution and results driven individual who thrives in a high pace environment. Proven record of working independently or in a cohesive group.

Key Skills & Technical Expertise

Diligent & Engaged

Html

Coding

Python

Java

Unity 3D Engine

Effective Communicator

Attention to Detail

Customer Service & Relationship Support

Critical Thinking

Computer Diagnostic

Active Listener

Organized

Strong Organizational, Analytical and Interpersonal Communication

Professional Experience

Intern Associate June 2021 – August 2021

KTGY

Tysons, VA – 40 hours per week

Type 40 WPM

Provided project support for KTGY’s commercial portfolio.

First point of contact for customer questions and concerns

Complete software downloads and installations

Support project managers throughout the design process

Designed frames for buildings in AutoCad, SketchUp, and REVIT

Create portfolios of site visits and active projects

IT Technical Support Associate May 2020 – May 2021

Sign By The Line (Part-Time/20 hrs. per week)

Gaithersburg, MD

Type 40 WPM

First point of contact for employees seeking technical assistance via the helpdesk.

Identified and resolved client issues

Complete software downloads and installations

Perform remote troubleshooting and answer technical related questions

Accurately document all Issues and resolutions in web-based ticketing system

Trouble-shoot computers, printers and phones

Additional Experience:

CSSI – Google Nashville Summer Institute

ID Tech Summer

Fisk University

Studied Game Design & Development

Three-week residential program

Built Computer Game System

Created Instagram Filters

Developed soft skills

Worked within local and New York Googler teams

Participated in Engineering Practicum

Studied Business Basics, Policy and Intellectual property

Participated in group projects and presentations on creating virtual rooms

Education

Areas of Study:

Web Development

Cloud Computing

Cyber Security Risk Management

Data & Information Management

Fundamentals of Computer Networks

Fundamentals of Web Technology

Human Computer Interaction

Intro to Business Programing

Networking & Security Practicum

Scripting Languages

Visual basic Programing

2023 (BS) Information Technology Degree

2019 Computer Science Club Towson University

2017 Certification of Game Design & Development 101

Reid Temple Church Sons of Joshua Young Christian Mentorship Program

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