MT

MARK TERMYNA

267-***-**** ad3r0w@r.postjobfree.com

About

Results-oriented IT Professional with over 20 years of diverse experience in providing technical solutions and customer support. Demonstrated expertise in troubleshooting, system administration, and delivering top-notch service. Proven ability to exceed client expectations through effective communication and adaptability

Experience

Senior IT Solutions Consultant

On Your Mark Technologies, Bristol, PA

2021 - Present

Provide comprehensive freelance IT support services, leveraging expertise in Windows 10, Windows 11, and Office 365 to resolve technical issues efficiently.

Collaborate closely with clients to understand specific IT needs, offering tailored solutions for optimal system performance.

Deliver remote and onsite support, ensuring minimal downtime and optimal problem resolution.

IT Specialist

1SEO Technology, Bristol, PA

2018 - 2020

Managed 50-80 individual tickets weekly, delivering end-user support and resolving Level 1 technical issues.

Opened and managed service tickets, documenting user information and escalating cases when necessary.

Investigated technical issues, utilizing advanced troubleshooting techniques and tools for effective resolutions.

Help Desk Analyst

Weber Display & Packaging, Philadelphia, PA

2015 - 2018

Administered Windows Server systems, implementing updates and patches for optimal security.

Researched, planned, and implemented system enhancements to address changing conditions and needs.

Deployed sophisticated Active Directory tools to enhance server management.

Auto Sales Consultant

John Kennedy Ford Feasterville, Pennsylvania

2011 - 2015

Specialized in guiding customers through seamless lease transactions, emphasizing satisfaction and dealership goals by offering detailed explanations of lease terms and options.

Expertly navigated sales transactions, delivering in-depth explanations of product features and benefits. Negotiated terms to ensure optimal customer satisfaction, thereby contributing to both leasing and sales success.

Proactively planned and executed system enhancements to address changing conditions and customer needs, striking a balance between optimizing the leasing process and elevating the overall sales experience

Education

Associate of Applied Science: Computer Programming

Pennco Tech – Bristol, PA

March 1997 – May 1999

Skills

Technical Troubleshooting

System Administration

Service Level Agreements

Communication Skills

Network Configuration

Remote Systems

Data Recovery

Active Directory Administration

Windows Server Management

POS System Management

Sales

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