Customer Service
Resume:
Marharyta Popova
SUMMARY
I easily connect with people and strive to create a warm atmosphere around me. In the role of provision of services, I offer not only professionalism but also bring my energy and positive attitude. My communication skills and commitment to self-improvement will help me effectively perform assigned tasks and exceed customer expectations.
EXPERIENCE
PAPPAROTI UK LTD-Barista/cashier/bun maker
Manchester, United Kingdom
06/2023- 02/2024
Contributed to daily operations, encompassing tasks such as cooking, preparing, and serving a diverse range of bubble tea beverages to customers.
Proficiently performed cashier duties as needed. Maintained store cleanliness to uphold hygiene standards.
Played a key role in stock handling, including periodic stock checks. Executed additional responsibilities as assigned by the Store Manager.
Mala - Barista
Manchester, United Kingdom
06/2023 – 09/2023
●Created innovative coffee cocktails by combining the art of coffee-making with unique mixology elements.
●Provided exceptional customer service, recommending coffee cocktails and ensuring memorable experiences.
●Prepared and served a variety of coffee beverages to consistently high standards.
Manchester Hall - Banquet Waitress
Manchester, United Kingdom
05/2023 – 07/2023
●Seated guests quickly and coordinated timely service to minimise table wait times.
●Delivered quality food and beverage service to over 10-300 guests per shift.
●Stocked and maintained silverware, linens and condiments.
Palace Hotel - Hotel Waitress
Kharkiv, Ukraine
10/2021 -02/2022
●Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
●Processed cash, credit card and voucher payments using POS terminals.
●Retained knowledge of current menu selections for accurate, reliable customer guidance.
●Answered phones politely and promptly while accurately recording and confirming reservations.
●Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
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Canada, Calgary
**.**********@*****.***
SKILLS
●Flexibility
●Friendly
●Hardworking
●Stress resistance
●Tolerance
●Motivating
●General software knowledge
●(Microsoft O ce..)
●Quick learner
EDUCATION
2024
O.M. Beketov National University of Urban Economy
Kharkiv, Ukraine
Diploma of Higher Education:
Management of hotel, resort and tourist service
LANGUAGES
●Ukrainian
●Russian
●English (Pre Intermediate)
HOBBIES
●Art
●Iraveling
●Sports
●Movie
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