Front Desk Guest Services

CONTACT

EXPERIENCE

I am a Rosen School of Hospitality graduate with 10 years of industry experience. I have successfully led a front desk team by creating a positive experience that exceeds guest expectations.

PROFILE

HEATHER DANIELLE LAZAR

The Boca Raton 2023 Boca Raton, FL

Front Desk – Guest Services\Concierge

Guest reservations – assist in check-in and check-out.

Answer phone calls.

Provide information and assist with local attractions, restaurant’s, car service Etc.

Make and cancel reservations.

Train front desk staff on proper procedures.

Handle guests concerns.

United Community Management 2022 – 2023 Coral Springs, FL

Resident Service Manager

Assist property managers, homeowners, and residents with their requests / needs.

Organize and coordinate work orders with vendors.

Send out violations notices.

Ensure residents payments are current.

Write and maintain board meeting notes.

Hyatt Place 2022 Delray Beach, FL

Front Desk Supervisor

Train front desk staff on proper procedures.

Handle guest and employee concern.

Guest reservations – assist in check-in and check-out.

Embassy Suites 2020 – 2022 Boca Raton, FL

Front Desk – Guest Services

Guest reservations – assist in check-in and check-out.

Make and cancel reservations.

Train front desk staff on proper procedures.

Handle guests concerns.

Double Tree Orlando Downtown 2019 – 2020 Orlando, FL

Front Desk – Guest Services

Guest reservations – assist in check-in and check-out.

To make and cancel reservations.

The Enclave – Sky Hotel & Resort 2019 Orlando, FL

Internship

Front Desk

Food & Beverage

Publix 2014- 2022 Boca Raton, FL

Cashier / Front Service Clerk

Complete transactions on the cash register; purchases and returns.

Recognized as one of the Top Cashier / Guest Services contributors to Publix fundraising campaigns.

Boca Raton, FL

(561) 901 - 3684

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EDUCATION

Rosen School of Hospitality – 2021

AA – Palm Beach State 2017

AA – Palm Beach State 2017

SKILLS

Professional

Dedicated

Accountable

Team Player

Reliable

Contact this candidate