Data Entry Customer Service

DJ Denise Jones

Atlanta, GA ***** 404-***-**** ***************@*****.***

SKILLS Exceptional workflow

management

Committed to maintaining data

integrity

Strong problem-solving aptitude

Persuasive Speaker

Team Player

Data Entry

Excellent Communication Skills

High Standards

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 08/2020 to CURRENT CLA(SimpleFastLoans) Atlanta, GA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered a constant flow of customer calls with minimal wait times. Offered customer advice and assistance, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Maintained up-to-date knowledge of product and service changes. SPECIALIST 09/2019 to CURRENT

Military USA

· Progressed to advanced individual training for HR specialists after completing 10 weeks of basic training. · Ability to type at a minimum speed of 40 net words per minute. · Ability to communicate well with a variety of personnel. DENTAL ASSISTANT 05/2018 to 09/2019

John Hall Dentistry Atlanta, GA

Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate. Explained treatment procedures and instructed patients on home care guidelines.

Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Documented patient dental health information, medical history, and vital signs for future reference.

SUPERVISOR 07/2011 to 05/2019

Starbucks Atlanta. GA

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Evaluated employee performance and coached and trained to improve weak areas.

Maintained compliance with company policies, objectives, and communication goals.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

EDUCATION Bachelor of Arts Psychology EXPECTED IN 05/2024 Georgia State University, Atlanta, GA

Associate of Arts Dental Assisting 05/2019

Atlanta Technical College, Atlanta, GA

Contact this candidate