Customer Service Representative

Monasia

Burnette

Administrative

Assistant/Customer

Service Representative

Monasia Burnette

**** ****** ***** ***

Charlotte, NC 28262

+1-434-***-****

********@******.***

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Skills Administrative Assistance, Quality Communication, Customer Service, Data Entry, Financial Reporting, & Organizational Skills. ㅡ

Experience Academy Sports & Outdoors / Customer Team Lead NOV 2021 - MAY 2022, Concord, NC

Mid-level Supervisor. Excellent & professional customer service skills. Knowledge of Microsoft Office, inventory, & order processing systems. Prepare & review daily sales reports, bank deposits & monitor cash usage. Retrieve weekly shipments. Sort & distribute inventory. Food Lion / Office Assistant

MARCH 2020 - OCT 2021, Concord, NC

Provide prompt and accurate customer service. Monitor any cash variances and provide accurate documentation. Complete cash reports, money orders, and bank deposits. Maintain a presentable front-end. Stay alert for any phone calls or assistance.

Ulta Beauty / Stylist

MAY 2023 - PRESENT, Concord, NC

Greet all returning and prospective clients. Perform quality hair services. Provide an amazing guest experience . Monitor appointment logs. Send out confirmations prior to appointments. Answer incoming phone calls and direct calls to the proper department. Check salon inventory weekly

& place orders for supplies as needed.

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Education Aveda Arts and Sciences Institute / Licensed Cosmetologist FEB 2022 - FEB 2023, Charlotte, NC

Howard University / Undergraduate Education

AUG 2020- DEC 2021, Charlotte, NC

Enrolled to receive BSN but pursued a new education program due to Covid.

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