IAN BAUER

**** * **** ** *******, AZ ***** 480-***-**** ad3qwr@r.postjobfree.com

OBJECTIVE

To obtain a position in a progressive moving company, where my skills and hard work can be utilized for increasing

efficiency and productivity.

SKILLS PROFILE

- Reliable

- Worker Training

- Dependable independent worker

-Certified Pharmacy Tech

- Dock Safety

- Loading Dock procedures

- Loading Dock operations

- Excellent Customer Service Skills

- Easily multi tasks to ensure all projects and duties are completed on time

-Computer literate, learns new programs quickly and can type over 55 wpm

-Work Force Management

-Call Center Experience

-Shear Machine Operations

-Press Brake Operations

-Forklift Certified

-Safety 10 Certified

EMPLOYMENT HISTORY

Clinical Service Representative 3/ Team Lead/Systems Associate, CVS Health September 2020- Current

Phoenix, AZ

Handle high volume of complex clinical based inbound calls from physicians and healthcare providers

Able to multitask between inbound phone calls, forms and electronic prior authorizations

Set prior authorizations by working forms, EPA’s, and calls.

Helps with Unassigned Queue and PA with Med Recs when additional assistance is needed

Working on different projects such as scoring representative’s calls.

Provided team assistance on process questions daily

Assist with training class and conduct training for Faxes and ePA’s

Flexible to work overtime as needed

Excellent Verbal and written communication skills

Proficient in Outlook, RXCLAIM, and the company initiative CAS database/ CAS Admin

Work Force Management Updating Schedules, Adding Paid Time Off and Creating New Reps Profiles in NICE

Updating KPI Spreadsheets as well as One on Ones with CSR1’s to Explain scores for month Prior

Providing Attendance Line updates

Interviews with Possible new Representatives for our Department

Provide Aid on the CMS Supervisor Line

Write new Qsets and update older ones for annual reviews.

Warehouse Manager/ Loading Dock Supervisor Mid Continent Cabinetry/Greencraft Interiors October 2016-May 20

Phoenix, AZ

Established priorities and assigned tasks to support warehouse

operations

Managed employees to perform operational functions and proper

handling of Cabinets up to 19 people daily

Determined shipping methods and prepared bills of lading, invoices, and

other shipping documents

Complete daily logs for inventory tracking of cargo received and logged

discrepancies.

Inspected and counted items received and checked against invoices or

other documents while recording shortages and rejecting any

damaged goods.

Directed and participated in cargo loading and unloading to ensure

completeness of load and even distribution of weight

Retrieved stored items

Trained personnel to perform job duties, execute safety practices and

develop individual performance requirements.

Warehouse Worker, AIT Worldwide Logistics January 2015- October 2016

Tempe, AZ

Managed vendor relationships to support supply chain and maintain

product quality

Identified defective, incorrect or missing merchandise and promptly

reported issues to a supervisor

Maintained accurate order and shipment forms and inventory

documentation to facilitate timely material flow

Inventoried items with daily cycle counts and monthly audits and

investigated discrepancies to maximize data accuracy

Staged and sorted multiple types of products for loading to comply with

preset instructions

Social Worker

Alaska Youth and Family Network March 2012 –Oct 2014

Anchorage, AK

Contacted child protective services regarding identified, at-risk children.

Coordinated care for medically complex patients experiencing difficulties obtaining social services.

Liaised between clients and community agencies to arrange assistance in housing, education and childcare for clients.

Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.

Produced referrals for various community resources, housing and transportation services.

Interviewed clients individually and in family groups to determine services to best address specific needs.

Arranged and facilitated support groups, life skills education programs, and supportive counseling for survivors by coordinating

appropriate trained and license service providers.

Visited Clients at residences for home study assessments to assist courts with custody decisions.

Maintained list of resources helpful to clients.

Counseled and prepared residents for transition to independent living.

Educated residents and families regarding community resources

Worked with severely mentally ill, homeless, and dually diagnoses adults.

Maintained thorough case history records and wrote detailed reports.

Evaluated and addressed individual client needs and concerns.

Presented case history material for review and discussion with staff members

Shear Machine Operator

Waite Specialty April 02 –Sept 05

Longview, WA

Operated shear machine

Sorted metals from SS 316-T9

Operated overhead crane

Reported issues to a supervisor

Maintained accurate measurements

Documentation to facilitate timely material flow

Inventoried items with daily cycle counts

investigated discrepancies

Staged and sorted multiple types of sheet metal for loading to comply with company regulations

OSHA Forklift Certified

OSHA Safety 10 certified

Operated a MIG, Plasma, and Air Arch.

Clean up

Help Others to achieve timely finish so projects may meet their deadline

Education

- Mark Morris High School Longview, WA High School Diploma

- Ashford University Clinton, IA Study of Psychology BBA

References available upon request

Contact this candidate