Shakir Atlanta, Brewer GA

678-***-**** · ad3quf@r.postjobfree.com

professional summary

IT professional who leverages the operational role to learn more about system enhancements and project methodology. Resolves escalated issues with urgency and efficient resolutions. Excellent technical strengths including system and data analysis, data extraction and project management.

skills and certifications

● IT diagnostics and repair, 15 years

● Medical IT, 5 years

● Active Directory, 15 years

● Customer Support, 15 years

● Network Systems Admin, 10 years

● Remote Desktop Server /RDP

● LAN, WAN, VPN

● DHCP, DNS, SQL

● Powershell

● HR ERP/HCM/SAP/ Success Factors

● Cybersecurity Analytics

● Windows /Server 2012,2016 Certified

● VMWare/Vcenter

● Azure 0365 Certified

● CompTIA A+/Net+ Certified

● Ricoh and Brother Printer certified

● Element suite/Netsuite/Netskope

● VoIP certified

● Fujitsu Technologies certified

● Dell Systems Engineer Certified

● Salesforce/Lightning Force

● HP Electromechanical certified

Experience

September 2022 – Current

U.S Region Senior Systems Admin/Cyber Security, ENTERTAINMENT MAGPIE dba DECLUTTR

Maintaining senior technical support (III) and cyber security analytics for the entire USA team reporting directly to the CTO and CEO. Developing standards and policies for internal user networks in a cloud based client-server infrastructure. Using analytical, planning, organizing and cyber security problem-solving skills to maintain high network integrity. Installation and upgrading of client PC/Server hardware, Wap’s, hubs, switches, and peripherals with the ability to perform network Shakir Brewer Resume 2023

Wap’s, hubs, switches, and peripherals with the ability to perform network deployments physically or via remote installation. Diagnosing and repairing end user barcode scanners, printers, network equipment, etc. While being a direct liaison between international upper management and end users here in the US who are not specifically tech-savvy. Efficiently minimizing downtime. Remote/onsite experience with Azure, Intune, Microsoft O365, VMware, salesforce, Jira ticketing. Cabling, termination, and test toning of cat5-8. Migrated HR system, pay rates, and job roles to new ERP software. Migrated the DC to Azure cloud non-physical devices. Experience with Microsoft Exchange, 0365 admin and security panel, MS SSO. November 2021 - November 2022

Application Support Specialist, LWT EDUCATION COMPANY SaaS digital education company onboarding and technical support representative. Diagnosing customers technical issues and working directly with the sales/engineering/product development team to determine viable solutions. Maintaining consultative level knowledge of company’s product lines to assess the developmental needs of educational programs and make appropriate product recommendations. SME to Customer Service processes and digital products implementation. Testing and troubleshooting final system setup. Effectively utilizing support/diagnostic tools, case management systems, knowledge base articles, and communicating effectively through case documentation. Performing data clean ups to maintain and enhance overall system performance. Analyze, trouble-shoot, and resolve technical issues that cannot be resolved by tier-2 or customer care support staff. Manage client expectations, communications, and completion of case resolution.

November 2020 – november 2021

Junior data analyst, honeywell technology solutions information, Atlanta GA Expertise in creating data reports of import/export of the shipment procurement processes and organizing warehouse records. Increased efficiency by 23% for outgoing orders, freight, conflict resolution of shipment errors and backdate of overall shipment processing. Handling data trends and patterns with MSP and/or internal functions to create appropriate action plans for each client. Cross- functional, logistical setting, resolving discrepancies between departments and management. Master data analysis and evaluation of data changes by reviewing store line listings provided by chain/clients and comparing company records. June 2016 – september 2019

Junior it specialist, macy’s systems and technology, Johns Creek Ga Managed large deployments of new systems, imaging, data migration, printer setup, software installation, troubleshooting hardware and software issues. Networked and experienced in active directory. Direct consultation with end users providing excellent customer service. Scheduled and documented software rollouts and deployments. Trained new technicians for in-field support. Service Delivery Lead backup.

January 2013 – may 2016

Senior network administrator, International community school (ics), Decatur GA Senior network administrator, International community school (ics), Decatur GA Deployed and maintained an entire network for Dekalb County School System including staff, lunchroom, gym and classroom end points. Lead technician, daily break fix issues and diagnosed problems that occur during the school day for example WLAN connectivity, printer and server issues, computer viruses, replacing PC parts etc. Re-imaged, fixed, formatted, and decommissioned computers for school donation. Deployed a failsafe server for the entire system with RAID setup. Other skills utilized such as drop cabling, audio, video, and CCTV.

Education

december 2014

Bachelor’s degree in computer science, Ga Piedmont tech, Clarkston, GA December 2022

Master’s Degree of Science - Cyber-Security, Santa monica community college, Santa Monica, California

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