Kenneth D. Klamm Jr. *** O’Day Dr. Griffith, IN **319 (T) 317-***-****. (E) ad3qua@r.postjobfree.com

Career Focus

Highly motivated professional with extensive customer service, sales and leadership experience. Summary of Skills

Dependable Leader

Multitask Manager

Loyal Employee

Conflict Resolution

Internet Marketing

Top Rated Sales Performance

Negotiation Expertise

Professional Experience

09/2023-02/2024 Art Hill Ford

901 US Highway 30 Merriville IN 46410

03/2022-09/2023 Team Honda

4613 US Highway 30 Merriville IN 46410

Service Advisor

Consulting on Vehicle repairs

Selling routine maintenance items

Customer Service

Data Entry

Scheduling

Dispatching Vehicles for technicians

Submitting claims to Warranty Companies and seeing payment is funded in a proper timely manner.

04/2016-01/2022 The Ford Store Morgan Hill 17045 Condit Rd. Morgan Hill, CA 95037 408-***-****

Sales and Leasing Professional

Assist customers with the financing of new vehicles

Participate in sales events presented by dealership to attract new customers Remain in contact with previous customers to maintain customer satisfaction

Respond to Internet Lead in a timely fashion

Close deals and organize multiple deliveries to residential and commercial companies

Prospect and Retain commercial vehicle accounts coordinating with Lending Institutions on loans, Pay offs, and lines of credit

Oversee and sell back end products such as Extended Service Contracts, Paint Guards, Maintenance Plans, and Customer Service

Building Specific Custom orders and advising clients how to build a vehicle for their specific needs

01/2013-04/2016 Capitol Honda 745 Capitol Expressway Auto Mall, San Jose, CA 95136 408-***-**** Sales and Leasing Professional

Assist customers with the financing of new vehicles

Participate in sales events presented by dealership to attract new customers Remain in contact with previous customers to maintain customer satisfaction

07/2006 - 04/2012 Blossom Chevrolet 1800 North Shadeland Indianapolis, IN 46219 317-***-****

Sales and Leasing Professional

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary

Performed heavy bank reconciliations and cash flow statements

Communicated with customers, employees and other individuals to answer questions and explain information

06/2005-07/2006 Century 21 Scheetz Real Estate 821 Indiana 135 Greenwood, IN 317-***-**** Real Estate Agent

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales

Complied with federal, state and company policies, procedures and regulation Used knowledge of the real estate business as well as federal and state real estate legislation to communicate clearly with clients and provide the correct information that they were seeking

07/2003-07/2005 GMAC Real Estate 8901 S. Meridian St. Greenwood, IN 46142 (317) 888- 9311

Real Estate Agent

Completed and mailed bills, contracts, policies, invoices and checks

Computed, recorded, and proofread data, records and reports

Performed heavy bank reconciliations and cash flow statements

12/1998 - 02/2002 The Westin Indianapolis 301 W. Washington St. Indianapolis, IN 46204 (317) 262- 8110

Front Desk and Night Audit Manager

Managed Bell Captain and Luggage Room Delivery

Organized Billion Dollar Company Conventions

Handled group reservations and cancellations

Handled Overnight Managerial Duties at Shula's Steak House

Supervised Service Express (PBX)

Education

Vincennes University, Vincennes, IN

Associates of Science in Hospitality Management, 05/1998

Professional Affiliations

Sigma Pi Fraternity International

Coyote Creek Division III Head Basketball Coach

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