Customer Service Support Specialist
Resume:
Dharez Neal
West Bloomfield, MI 48322
ad3qu4@r.postjobfree.com
OBJECTIVE: Enthusiastic individual seeking to obtain a mid-level position as an IT Support Specialist for a professional bringing over 4 years of experience and a Information Technology degree. Contributes exceptional customer service, communication, multi-tasking, and leadership capabilities SKILLS SUMMARY:
Focused and highly motivated management professional, with 4 + years of extensive experience in Networking, Troubleshooting, and Providing Technical Oversight. Independent Team Leader. Qualifications include over 4 years of experience with solving problems and strengthening teams. Proven ability to be reliable, work under stress with limited time and resources. Proficient in providing technical support, applying diagnostic techniques, and troubleshooting. Efficient in Windows Office.
As a IT Administrator I trained a staff of 100+ internal and external the importance of network security and showed how they play a big factor in keeping data secure. This led to a reduction in violations and improved the overall atmosphere of the organization.
Developed and implemented a supply inventory program, which tracked our IT related assets. This provided us detailed reports of our available inventory at all times. Allowing us to make more informed purchasing decisions. Resulting in saving organizations money.
P R O F E S S I O N A L E X P E R I E N C E
IT Administrator
Audacy, Inc. - Southfield, MI
July 2022 to Present
• Responsible for IT Helpdesk support of 100+ staff onsite and remote
• Problem solve tickets using BeyondTrust, and providing the best customer service.
• Install, maintain, troubleshoot and repair computer/networking equipment and systems using problem solving techniques and communicating with my team IT Administrator
Stillman Law Office - Farmington Hills, MI
June 2019 to 2024
• Maintain and configure VOIP Mitel phones along with call recording software .
• Installed and configured a network operating system in a virtualized environment and perform administrative tasks while maintaining once in production.
• Install, configure and manage laptops, desktops, phones, printers and other devices for 90+ employees remotely and onsite
Student
Detroit School for Digital Technology -
Detroit, MI January 2020 to March 2020
• Proficient understanding of networks, cabling, and hardware
• Troubleshot and corrected networking connectivity issues
• Investigated alerts created by IDS/IPS, including malicious file uploads, compromised servers, SQLinjections, and port scanning
• Network+, Security+, A+ training
Team Leader
U.S. Army - Fort
Bragg, NC 2016 to
2019
• Responsible for 15 personnel, and had to managing up to $50k pieces worth of technical and mechanical equipment which was necessary for unit function
• Provided installation service, upgrades, and technical support for the installed equipment.
COMPUTER SOFTWARE
Beyond Trust – Proficient
Zendesk – Proficient
O365 – proficient
ADDITIONAL TRAINING
I have attended various seminars on IT fundamentals EDUCATION
Bachelor's in Information Technology
Purdue Global University -
Indianapolis, IN August 2016 to
December 2020
GPS – 3.0
Associates of Arts in General Studies
Methodist University -
Fayetteville, NC 2017
GPA – 3.0
REFERENCES:
Bill Beeley
IT Security Officer
Stillman Law Office
ad3qu4@r.postjobfree.com
Bruce Ward
Vice President of Operations
Stillman Law Office
ad3qu4@r.postjobfree.com
Michael Stillman
Chief Executive Officer
Stillman Law Office
ad3qu4@r.postjobfree.com
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