SUMMARY:

●To utilize all my skills and hopes of becoming a supervisor or manager to lead a company to

success.

EDUCATION:

**** - ******** ** **** ******, Western Illinois University, Macomb, IL

SKILLS:

●Call Center

●Administrative

●Stocking

●Picking & packing

●Shipping & receiving

●Warehouse

●Computer skills (Word, Excel, Outlook, InDesign, Adobe Acrobat, Illustrator, QuarkXPress)

WORK EXPERIENCE:

06/23 - 12/23 Flinn Scientific, Batavia, IL

Kit Assembler

●Assist with other team members in packaging all scientific parts and equipment inside boxes or ziploc bags in the shipping department.

01/23 – 05/23 DMI, Arlington Heights, IL

Inventory and Tech Support Specialist (Short Term Assignment)

●Assist in in putting asset tags on electronic devices such as Apple iPhones, Apple iPads and Samsung phones and tablets

●Updating the internal software of each electronic devices for Apple iPads and Samsung Tablets.

●Assist in receiving and shipping of all electronic hardware such as Apple iPhones, Apple iPads, Samsung phones, Samsung Tablets and Hotspot electronic devices to clients.

11/22 – 12/22 PPMG, Palatine, IL

Administrative Clerical Assistant (Short Term assignments)

●Answer inbound calls of all residents in the community as well as doing outbound calls to follow-up on any work needed on each resident's property

●Filing and data entry of new and existing residents.

Neptune Society, Downers Grove, IL

Administrative Clerk & Receptionist

●Greet and assist existing clients as well as new clients of loved ones in the cremation procedures.

●Doing data entry of new clients in the system as well as updating information of existing clients.

●Answer all inbound calls as well as do outbound calls of existing and new clients to follow up on any information required.

09/21-10/22

ENDRIES, North Aurora, IL

Inventory Specialist and Administrative Clerk( Express Employment Temp to Perm)

●Track inventory of all parts in house, scan parts out to warehouse.

●Use manual pallet jack for new parts coming in to replenish stock.

●Email as well as communicate with clients via phone of any issues or concerns.

12/20-08/21 FIRST AMERICAN TITLE, Infinity Consulting Solutions

Escrow Assistant and Administrative Assistant (Contracted Assignment)

●Scheduled all refinance closings for homeowners and notary using proprietary scheduling system.

●Assisted in completion of wiring from lenders and ensured all checks and payments were routed to the appropriate personnel (Example: Lenders, brokers, insurance companies and homeowners).

02/20-11/20 NATIONWIDE CREDIT COLLECTION, Total Staffing / Oak Brook, IL

Data Entry Specialist for 3rd party Claims Collection (Contracted assignment)

●Worked with Blue Cross Blue Shield of all their patients and followed up on any medical procedures or doctor’s visits and entered them in a proprietary database.

●Used Excel for any claims not found in the system.

08/19-02/20 DOVENMUEHLE MORTGAGE, LaSalle Network / North Aurora, IL

Call Center Representative & Customer Service (Contracted assignment)

●High volume call center working for a 3rd party mortgage servicer assisting customer’s mortgage.

●Assisted with general questions and for more difficult questions escalated to supervisor.

●Entered notes in the system regarding actions taken such as making payments or going over customer’s escrow analysis.

03/19 – 07/19 PULSE TECHNOLOGY, Carol Stream, IL

Parts Coordinator / Inventory Specialist / Shipping & Receiving Clerk (Direct Hire)

●Used SAP to check inventory every quarter to make sure counts were accurate and used it to receive items or parts ordered from company’s website.

●Ordered parts, toners, developers, fuser kits that the technicians in house need to replenish their stock.

●Worked alongside customer service and sales when a client needed to have orders that the company supplies and ship directly to their business.

ZONES, Carol Stream, IL March March 2018 – March 2019

Warehouse Administrative Clerk / Customer Support

Use AX / CRM to look up items in the warehouse that the pickers have trouble locating.

●Also use AX / CRM to track inventory.

●Assist client's orders using AX/CRM to track their shipment to make sure it ships on time.

●Use excel to log in operators daily pick orders and as well as any incorrect picked orders.

COMPUTERSHARE, Bolingbrook, IL December 2017 – March 2018

Data Entry / Production Artist

●Download from Sharepoint file server of customer’s previous QuarkXpress proxy ballot files and PDF file which has edit changes to be made for the Quark file.

●Do data entry on the new and existing proxy ballot card changes using QuarkXPress.

●Use Excel to enter each job assigned to the SharePoint file server and record the total number of hours spent.

VERSATILE CARD TECHNOLOGY, Downers Grove, IL March 2011 – November 2017

Preflight Operator/Proofer

●Set up all client’s digital in either QuarkXpress or PDF formats and used Preps imposition software to efficiently output more than one on the Kodak plates for the pressman to print on the offset web presses.

●Provided quality control check of the actual metal plates of each customer’s credit card/gift card accounts.

GRAPHICS PACKAGING INTERNATIONAL, Carol Stream, IL June 2009 – March 2011

Customer Service Support and Call Center Representative

●Served as liaison between prepress and customer service in preparing the samples and work ticket for each customer’s job.

●Downloaded customer’s files from either the FTP or email and forwarded to the Prepress department to work on.

●Enter all jobs in Excel to track progress.

DATAMART DIRECT, Hanover Park, IL August 2007 - May 2009

Preflight/Graphic Design/Variable Data Specialist/Proofer

●Typeset and designed all business cards, flyers, envelopes and letterheads for small and large companies both local and out of state using QuarkXpress.

●Output high volume black and white print jobs to Xerox Docutech printers.

●Output high quality color specific jobs to the HP Indigo software either from QuarkXPress or Print Net.

●Used a software called Mail manager to convert raw Excel files to be used for direct mail clients.

BERLIN INDUSTRIES, Carol Stream, IL November November 2001 - August 2007

Customer Service Support / Preflight / Quality Control

●Worked with numerous types of jobs which included brochures, newsletters, postcards, CD covers, business cards and food related labels and ran them thru program called Flight-checker to insure all digital files were supplied by client.

●Used QuarkXPress to do any edits of the job per client as well as Photoshop to do any color correction.

EDUCATION

Bachelor of Arts, Western Illinois University, Macomb, IL 1994.

Art major with an emphasis in Computer Art and Advertising design; Graphic Arts Minor.

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