MW Monica Williams

Mesquite, TX ***** 903-***-**** ad3qsi@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Motivated, organized and detail-oriented customer service professional with 10+ years of experience in providing exceptional patient-centered case management in the healthcare industry, and teaching assistance in elementary through high school level. Effective team player and communicator with proactive problem- solving, analytical and time management skills. Proficient in Microsoft Office

(Word, Excel Power Point). Adept at working with high degree of accountability in remote settings.

SKILLS Scheduling

Bookkeeping

Data Entry

Calendar Management

Filing

Records Management

Critical Thinking

Clerical Support

WORK HISTORY ADMINISTRATIVE ASSISTANT 10/2023 to 01/2024 SNS House Of Care White Oak, TX

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

FAMILY SERVICE ADVOCATE 12/2020 to 08/2023

Region 7 Education Service Center Kilgore, TX

Enhanced family wellbeing by providing comprehensive support and resources to address individual needs.

Strengthened family relationships through facilitating communication and conflict resolution skills workshops.

Improved access to services for families by developing strong partnerships with community organizations and service providers. Increased parent engagement in children''s education through organizing school events, meetings, and workshops.

Empowered families to achieve self-sufficiency by providing financial education and employment assistance.

Ensured timely delivery of services to families in need by maintaining accurate records and efficient case management practices. LONG-TERM SUBSTITUTE TEACHER 08/2018 to 11/2020

Longview ISD Longview, TX

Improved student comprehension by utilizing various teaching methods and learning styles.

Increased class participation through interactive activities and group projects.

Developed students'' critical thinking skills by incorporating problem-solving exercises into lessons.

Enhanced classroom management, implementing positive reinforcement techniques to foster a supportive learning environment. Assessed student progress regularly, providing individualized feedback and support for continuous improvement.

Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter. EDUCATION Bachelor of Science Human Development And Family Studies 08/2018 Stephen F Austin State University, Nacogdoches, TX Associate of Arts Early Childhood Education 05/2012 Kilgore College, Kilgore, TX

High School Diploma 06/1998

Kilgore High School, Kilgore, TX

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