Customer Service Representative
Resume:
Chiara Bowens
Greenville, SC *****
***********@*****.***
I took many months off from working during Covid due to the fact that I had got it. Once I was back healthy I got back into the work force but, I was only looking for part time jobs due to my daughter having to be picked up from school.
Work Experience
Retail Sales Associate
Dollar Tree and Family Dollar - Greer, SC
March 2022 to December 2023
• Operated cash register
• Kept the front of the store clean and tidy
• Put out new merchandise when store was slow
• Greeted customers as the came into the store
• Checked customers out in a timely and respectful manner Line Lead
PL DEVELOPMENT - Piedmont, SC
April 2019 to February 2022
• Operated assembly line
• Packed products into boxes neatly
• Kept work space clean
• Assigned job duties for each employee for the day
• Obeyed QA and policy for the company
Sales Associate
Kid to Kid - Greenville, SC
March 2018 to March 2019
Operated cash register, greeted customers, put out merchandise, was trained how to buy clothes from customers, was trained how to sell them and set up the transaction in the computer, sized the clothes, setup displays, made promotion videos on the company’s Facebook page Cashier
Adam & Eve Stores - Greenville, SC
March 2016 to June 2016
• Assisted customers and stocked merchandise
• Operated cash register and handled cash, credit and debit card transactions
• Managed store in absence of manager
Customer Service Representative
Concentrix - Greenville, SC
February 2015 to May 2015
• Entered customer data and demographics into system
• Assisted tax filers in navigating computer programs in a call center environment
• Provided troubleshooting and problem resolution
• Upsold various tax packages to customers
Customer Service Representative
Dial America Marketing - Greenville, SC
April 2013 to October 2014
• Answered incoming calls to call center regarding Sirius XM Radio products
• Delivered a scripted call to customers to upsell services and maintained monthly sales goals
• Entered customer data into system
Customer Service Representative
Samsung Electronics - Greenville, SC
April 2010 to January 2013
• Responded to customer request for assistance in troubleshooting issues with products
• Entered documentation and updated customer information in computer system
• Maintained high quality scores based on attendance, call flow, average call time and hold time and communication with customers
Stocker
Ross - Greenville, SC
April 2009 to February 2010
• Received and processed and stocked incoming merchandise
• Stocked merchandise on the floor and set up store displays Education
Diploma
Carolina High School - Greenville, SC
June 2007
Skills
• Experienced Customer Service Representative
• Excellent oral and written communication skills
• Strong listening, comprehension and problem-solving skills
• Ability to multitask and patient with a positive attitude
• Intermediate computer skills: Power Point, Micro Soft Office products, EXCEL, Internet
• Telemarketing
• Upselling
• Cash handling
• Cash register
• Customer service
• Retail sales
• Merchandising
• Assembly
• Hospitality
• Cold calling
• Upselling
• Guest services
• Computer skills
• Hotel experience
• Front desk
• Basic math
• Math
• Retail math
• Communication skills
• Phone etiquette
• Telemarketing
• Microsoft Office
• Sales
Languages
• English - Fluent
Certifications and Licenses
Driver's License
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