Marcie Glover

**** ********* ** *** ***, Brooklyn park, MN, 55443, US 612-***-**** ad3qnc@r.postjobfree.com Customer Service Representative, conflict resolution, time management, document control, and leadership. A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.

Call center Representative with professions verbal and written communication skills.

Experience with multiple phone lines. Positive attitude and self motivated.

Human Services - Some college (No degree)

Minneapolis Community & Technical College Minneapolis, MN Human Service Diploma 1999

Molding Operations March, 2021 to June, 2022

MMD Medical Brooklyn Park, MN

Operate injection molding machines .

Visual inspection and sorting products.

Documentations activities in order to maintain and demonstrate clean room specifications. Personal Care Assistant January, 2017 to Present

American Family Home Care Brooklyn Park, MN

Provide quality care to clients with physical or mental disabilities. Performs a variety of duties as requested by clients, such as making doctor appointments running errands. Entertained, conversed with, read aloud to clients to keep them mentally healthy and alert

Monitored clients' overall health and well-being.

Customer Retention Representative July, 2014 to June, 2017 PerformTel Hopkins, MN

Received inbound calls from customers wanting to cancel there subscription. Applied discounts. Upsell and provide refunds.

Update customers personal information in the computer system. Collections Account Representative June, 2013 to July, 2014 Universal Acceptance Corporationl Plymouth, Mn

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Called customers to set up payment plans and repossessions when needed. Entered customers profile into computer system.

Professional Summary

Skills

Education

Work History

Customer Service Representative

SatCom Marketing Brooklyn Park, MN

Received inbound calls for various cable companies. Sold cable phone and internet services to customer. Provided a superior customer experience in order to build a loyal customer base.