SHAKAYLA OWENS

Paso Robles, CA *****

619-***-****

ad3qmd@r.postjobfree.com

OBJECTIVE

Seeking a challenging role that leverages my comprehensive knowledge in troubleshooting, maintaining, and optimizing complex technical systems. Years of leadership experience in work center management, technical support engineering, navigational technology, radio frequencies, and electromechanical systems increase my eagerness to contribute these skills. I aim to grow and develop further while providing an unending dedication to ensure seamless operations and superior performance in a dynamic work environment.

EXPERIENCE

RF Technologies Remote

Technical Support Engineer II April 2022 – Jan 2024

(Medical Security Devices)

Summary: The goals of this role focused on customer service and resolving complex technical issues that varied from location to location. That includes proficiency in troubleshooting software and hardware problems, providing remote and on-site support, and collaborating with cross-functional teams to improve product quality. Adept at communicating technical information to technical and non-technical users and delivering effective solutions within tight deadlines.

Key Responsibilities:

Technical Troubleshooting: Diagnosed and resolved hardware and software issues for customers, ensuring minimal downtime and optimal performance.

Customer Support: Provided timely and efficient technical support via phone, email, chat, and on-site visits to address customer inquiries and resolve technical problems.

Advanced Issue Resolution: Demonstrated expertise in resolving escalated and complex technical issues, consistently exceeding customer expectations.

Documentation: Maintained detailed records of customer interactions, technical solutions, and troubleshooting steps to assist in knowledge sharing and future issue resolution.

Product Knowledge: Developed an in-depth understanding of company products and services, staying updated on the latest features and updates.

Cross-functional collaboration: Collaborated with product development, engineering, and quality assurance teams to report and track software defects, contributing to product improvement.

Training and Mentorship: Assisted in training and mentoring junior technical support engineers, fostering a collaborative and knowledgeable team.

Feedback and Improvement: Gathered customer feedback to identify recurring issues and provided recommendations for product enhancements, resulting in improved product quality.

Customer Education: Created and delivered technical training materials and documentation to help customers better understand and use products effectively.

Adept at diagnosing and resolving hardware-related problems, including desktops, laptops, printers, and peripherals.

United States Navy Coronado, CA

Work center Supervisor/Navigational/ Radio Frequency Technician May 2019 – May 2022

(ASOS, TACAN, PAPI, AFLCS)

Summary: Ensuring the operational readiness of navigational and radio frequency systems on naval vessels. Proven ability to lead and supervise teams, maintain, and repair complex electronic equipment, and ensure the safe and efficient navigation of Naval Airfields.

Key Responsibilities:

Navigational Systems Maintenance: Oversee the maintenance, calibration, and repair of navigational equipment such as radar, GPS, gyrocompasses, and electronic chart display and information systems (ECDIS). Conduct routine inspections to ensure compliance with safety and operational standards.

Radio Frequency Systems Management: Manage and maintain radio frequency systems, including communication, satellite, and electronic warfare equipment. Perform diagnostics, troubleshooting, and repairs to ensure reliable communication capabilities.

Supervision and Training: Lead a team of technicians and ensure the effective performance of daily tasks. Provide training and mentorship to junior technicians, fostering skill development and knowledge sharing within the work center.

Preventive Maintenance: Develop and implement preventive maintenance schedules for navigational and radio frequency equipment to minimize downtime and maximize operational readiness. Conduct system tests and inspections to identify and address potential issues proactively.

Corrective Maintenance: Addressing and resolving unexpected malfunctions or failures in RF equipment, components, or systems that included installations.

Equipment Upgrades and Modernization: Collaborate with the command and technical support teams to plan and execute equipment upgrades, modernization projects, and system enhancements. Ensure that all systems are up to date with the latest software and firmware updates.

Emergency Response: Stand ready to respond to emergencies and critical situations, ensuring the quick restoration of navigational and communication systems during adverse conditions or equipment failures.

Documentation and Reporting: Maintain accurate records of equipment maintenance, repairs, and inventory. Prepare reports on system status, equipment conditions, and work center performance.

Regulatory Compliance: Stay up to date with regulations and directives related to navigational and radio frequency equipment, ensuring compliance with Navy standards and safety protocols.

USS Mount Whitney Gaeta, Italy

Navigational and Electromechanical Technician May 2017 - Feb 2018

(WSN-7, WSN-9, NAVSSI)

Summary: Specialized in WSN-7 and NAVSSI systems are vital to ensuring the safe and accurate navigation of naval vessels. Responsible for the maintenance, repair, and calibration of these critical navigation and sensor systems. Duties include troubleshooting, preventive maintenance, software configuration, data analysis, and collaboration with the ship's personnel to uphold the operational readiness of these systems.

Key Responsibilities:

System Maintenance and Repair: Perform routine inspections, maintenance, and repairs of WSN-7 and NAVSSI equipment to ensure continuous operational readiness. Identify and troubleshoot technical issues, addressing them promptly to minimize downtime.

Calibration and Alignment: Calibrate and precisely align navigation sensors and electromechanical components to maintain accurate ship positioning, heading, and speed data.

Preventive/Corrective Maintenance: Implement regular preventive maintenance schedules to prevent system failures and ensure maximum reliability. Replace worn or damaged components, such as sensors, transducers, and wiring, as needed.

Software Updates and Configuration: Install, update, and configure software and firmware to keep the systems in line with the latest navigational requirements and technological advancements.

Data Analysis and Reporting: Analyze data from navigation sensors and systems to detect any anomalies or deviations from expected performance. Generate detailed reports on system status, maintenance activities, and potential issues for review by higher-ranking officers.

Training and Support: Provide training and guidance to ship's personnel on the proper operation and basic troubleshooting of the WSN-7 and NAVSSI systems. Offer technical support and assistance during navigation exercises and operational missions.

Inventory Management: Maintain an organized inventory of spare parts, tools, and testing equipment required for system repairs and replacements. Ensure the availability of critical components to minimize downtime during emergencies.

Safety Compliance: Adhere to strict safety protocols and procedures when working on electrical and electromechanical systems to prevent accidents and maintain a secure working environment.

Collaboration: Collaborate closely with other Navy personnel, including electronics technicians and engineers, to integrate the WSN-7 and NAVSSI systems with other shipboard systems seamlessly.

Documentation: Maintain accurate and detailed records of all maintenance activities, repairs, and equipment statuses, in compliance with Navy regulations and standards.

EDUCATION AND TRAINING

UNIVERSITY OF ARIZONA Tuscan, AZ

Electrical and Computer Engineering (August 2022-Currently)

MACHINE LEARNING CERTIFICATE Tuscan, AZ

(February 2023 – April 2023)

NAVAL AVIATION TECHNICAL TRAINING CENTER Keesler, MI

Meteorological Equipment Maintenance Systems (Feb-Apr 2019)

•Relevant Coursework: Aviation Meteorological Systems, Radio Frequency, Fiber Optics

CENTER FOR SURFACE COMBAT SYSTEMS (DAM NECK) Virginia Beach, VA

AN/WSN-7 Inertial Integrated System (Jan-Apr 2017)

Navigational Sensor System Interface (NAVSSI)

Integrated Bridge and Navigation System

•Relevant Coursework: Electromechanical systems troubleshooting, repair, and maintenance.

•Electronic Maintenance and Troubleshooting

•Network Administration

CENTER FOR SURFACE COMBAT SYSTEMS UNIT Great Lakes, IL

"A" School Electronics Technician (Aug 2016)

•Relevant Coursework: Electronic circuits, Electronic Systems Troubleshooting and Maintenance, Fiber optics and Cabling, Industrial Safety, Electronics Communications

NAVY RECRUIT TRAINING COMMAND Great Lakes, IL

Basic Training Navy (Feb 2016)

VANDEN HIGH SCHOOL Fairfield, CA

High School Diploma (Jun 2011)

SKILLS

•Schematics

•Electronic Test Equipment

•System Administration

•Preventative Maintenance

•Management

•Radio Frequency

•Corrective Maintenance

•Microsoft Office

•Satellite Communications

•High Voltage

•Database Administration

•Business Communications

•Electrical Component/Equipment Installation

•Electronic Data Security

•Blueprints/Technical Diagrams

•Electrical Power Distribution

•Electronic Device/System Installation/Repair

•Classified Information and Materials Security

•Electrical System Testing/Measurement

•Electronic Equipment Calibration

•Electrical Code Specifications/Standards

•Electrical/Electronic System Design

•Equipment Safety Feature Design

•Industrial Control Systems

•Metal Joining Techniques

•Risk Management

•Integrated Electronic Systems

•Familiarity with cloud virtualization technologies (ScreenConnect).

•Expertise in troubleshooting and repairing electronic circuits and systems

•Operational System Testing/Evaluation

•Proficiency in operating and maintaining various radio frequency and navigational equipment.

•Hazmat protocols

•OSHA Standards

•Systems Integration/Information Architecture

•Knowledge of RF propagation, antenna theory, and electromagnetic interference (EMI) mitigation.

•Familiarity with cryptographic systems and information assurance practices.

ACHIEVEMENTS

The Navy and Marine Corps Achievement Medal (NAM) - 2

Letter of Commendation

Bravo Zulu

Recruit Honor Ribbon

Honor Graduate Reward

CERTIFICATIONS

•SECRET-LEVEL SECURITY CLEARANCE

•CPR

•Electronics Technician Second Class Petty Officer

•Machine Learning

Military Evaluations and references are available upon request.

Contact this candidate