Data Entry Call Center

SHERRILYN MALLOCH

* ****** *****, ***** **********, RI 02904

(401) 497- 7850 ***************@*****.***

Objective:

To Obtain a position that will utilize my outstanding skills, diverse experience, positive attitude and professionalism. I am proficient in data entry and have extensive knowledge in HIPPA regulations and medical terminology.

Education:

Community College of Rhode Island

Medical Billing and Coding Certificate May 2016

Liberal Arts Associate May 2016

Experience:

CVS Health

Representative II, Rx Records June 2020 – Present

- Created prescription record requests for patients, attorneys, third-party record retrieval companies, prescribers, correctional facilities and housing assistance programs.

- Worked with sensitive and HIPAA information.

- Worked in a high call volume, production oriented, time sensitive call center environment.

- Provided prompt customer support with a professional, friendly, and patient attitude.

- Strong organizational skills, ability to multitask, prioritize work, maintain flexibility and able to meet deadlines.

- Proficient in data entry and able to apply critical thinking to solve problems.

- Trained 5 employees on subpoena dating with company-specific polices, procedures and compliance guidelines.

Rimana Foods

Front Counter Clerk August 2017 – December 2019

- Maintained high standards of customer service during high-volumes, fast-paces operations.

- Communicated clearly and positively with coworkers and management.

- Provided breakfast sandwiches and coffee to customer.

- Maintained a clean work environment.

NTT Data/Randstadt Staffing

Inbound call center BCBS RI October 2016 – August 2017

- Worked in a high call volume, answering, and managing 70+ calls per day.

- provided prompt customer support with a professional, friendly, and patient attitude.

- Trained 4 employees on company-specific policies, procedures, and compliance guidelines.

- Identified customer’s requested needs and provided information within HIPAA regulations 2

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