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Program Specialist Customer Service

Location:
Pittsburgh, PA
Posted:
February 18, 2024

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Resume:

PHILIP CROYLE

*** *** *** *** *****, Ford City PA 16226 (C) 724-***-**** ad3qib@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplishments in upper management with; healthcare, retail and videography. Experience includes; Program Specialist/ Supervisor, Shift Supervisor, maintaining group homes, store management and digital marketing. All experiences have led me to sustain a phenomenal work ethic and has allowed a continuing positive progression through various challenges as well as impactful team leadership.

SKILLS AND CERTIFICATIONS

CPR Certified

CPI Certified

Customer Service Experience

Managerial Experience

Sales and Advertising Representative

Executive Team Leadership

Microsoft and Apple Software Knowledge

Extensive Video Editing Software Training (Adobe, Final Cut, Vegas)

Maintaining a Positive Work Environment and Open Communication

• Extensively trained in de-escalating situations involving extreme behaviors

WORK HISTORY

Community Options Inc

407 B W Jefferson St, Butler PA

724-***-****

Title: Program Specialist/Supervisor

April 29th 2020-Present

Sunrise Senior Living

900 Lincoln Club Drive, McCandless, PA 412-***-**** Title: Shift Supervisor/Care Manager

October 14th, 2019 - April 3rd, 2020

Liberty National

1150 SE Maynard Rd, Cary, NC 27511 919-***-****

Title: Benefits Provider/Agent

December 15, 2018 - September 3, 2019

• Traveling to various businesses.

• Providing employee benefits where as needed

Evergreen Homes

122 Scheeren Court 1LN, Ford City, PA 16226 (724)

763-3125

Title: Residential Program Worker

November 2017 - August 2018

• Caretaker for mentally disabled persons in group home settings.

• Transport residents to work and recreational outings.

• Apply training knowledge as needed in preventing or deterring a crisis situation.

• Administer medications as scheduled and complete daily summaries and

paperwork.

The ARC of Butler

112 Hollywood Drive #202, Butler, PA 16001 724-***-**** Title: Residential Program Worker

February 2015 - November 2017

• Caretaker for mentally disabled persons in group home settings.

• Transport residents to work and recreational outings.

• Apply training knowledge as needed in preventing or deterring a crisis situation.

• Administer medications as scheduled and complete daily summaries and

paperwork.

• Attend all restraint trainings and educational seminars. L.A. Digital

Pittsburgh, PA

301-***-****

Title: Videographer/Graphics Design August 2017 - March 2018

Content creator for businesses

Social media video and graphic advertisements

On location film shoots, video editing and completing tasks on schedule for clients.

Hot Topic

101 Clearview Cir #650, Butler, PA 16001 724-***-**** Title: Keyholder

May 2016 - August 2017 (Store Closed)

• Store opener and closer.

• Report volume and sales numbers via email to District Manager at set times.

• Cash deposits when closing the store or as needed.

• Setting displays and organizing for new merchandise.

• Customer service and sales associate.

• General knowledge of pop culture and latest trends. American Eagle

428 Pittsburgh Mills Cir, Tarentum, PA 15084 724-***-****

Title: Sales Associate

March 2014 - February 2015 (Store Closed)

• Stockroom and inventory

• Sales floor and fitting room assistant

• Monthly overnight display arrangement

Firecracker Films

London, England

Reference: Jacob Kalafut - 724-***-**** Title: Camera Operator, Production Assistant December 2014

Completed episodes of ‘My Big Fat Gypsy Wedding’ for the TLC Network.

Freelance Videographer

Pittsburgh, PA - Los Angeles, CA - Raleigh, NC Client References:

Dusty Bochek - 562-***-****

Katie Sasinosky - 412-***-****

Cory Hika - 724-***-****

David Batistig - 412-***-****

Produced, Filmed and Edited various videos for clients.

Providing services for weddings, artists, live concerts and events, short films.

Music Video director and editor.

EDUCATION

Lenape Vocational Technical School 2215 Chaplin Ave, Ford City, PA 162**-****-****

High School Diploma

Point Park University

210 Wood Street, Pittsburgh, PA 152**-****-****

BA in Cinema/Digital Arts

PROFESSIONAL REFERENCES

Timothy Hawk - Director Community Options - 412-***-**** Jon Pryor - Costco - Friend of 20 years and former co-worker - 502-***-****

Travis Anderson - Program Specialist Community Options - 724-***-****

Brandon Schrecengost - Evergreen Homes - Friend/co-worker - 724-***-****



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