CURRICULUM VITAE

DHARMA.K.V

#*** ******** ******* ******

Ganesh Puram

Robertson pet KGF

Contact no - 973-***-****

*: ad3qi5@r.postjobfree.com

Professional Summary

I possess a wide range of skills in systems installation, configuration, upgrading and maintenance. I have experience in working across several different platforms, such as Windows, Mac OS and Linux. I am committed to finding innovative solutions to a variety of IT problems, such as security, database management and technical troubleshooting

Education

SSLC : St. Mary’s High School

DIPLOMA : Bharath Polytechnic (Electronics & Communication Engg)

B.E : DR.TTIT (Electronics & Communication Engg)

Professional Certification

RHCSA (Red Hat Certified System Administrator) Certification ID :190-210-757

Red Hat Enterprises Linux 7 Achievement Date: August 20,2019

RHCE (Red Hat Certified Engineer) Certification ID :190-210-757

Red Hat Enterprises Linux 7 Achievement Date: November 15,2019

Module concept covered on Certification’s

Configured Local Storage LVM

Created and configured file system

Scheduling jobs, task using cron

Creating local users and groups

Basic Knowledge on Scripting tool (Shell scripting, Bash)

Knowledge on null client, NFS, samba, ISCSI, MariaDB, Apache, teaming etc.

Ability to configure Ansible control server and set inventories to define group of hosts

Ability to run task using Ansible auto machine script playbook, Ad-hoc commands and roles,

Configured IPA server understood the concept.

Professional Experience

System Administrator (April 2019 -Present )

Advanced Business & Health Care Solutions India Pvt Ltd Bangalore

Roles and Responsivity

Create, update and Resolving incidents in ITIL process Auto task ticketing systems

Resolving tickets within the SLA which is raised from End User side.

User account Creation and Mail office 365 Management License

Windows Server administration AD, DHCP, Hyper -V and Exchange Admin

Created Virtual Machine on Hyper-V Server (Linux, Windows)

Restore Virtual Machine and backup .

Patch management and compliance activity

Knowledge on IT security management like log management, vulnerability, risk management.

knowledge on Power shell and basic scripting.

Have been part of several IT maintenance activity.

Linux Solaris spark server support creating user account and installation basic software and creating snapshot of Solaris 11.4

Exchange Mail backup and Mail forwarding

Azure user management and MFA management.

Sophos central Admin management resolving critical alerts.

Build Asset management system using Microsoft share point list with power apps and power BI for dash broad and Microsoft power automate for create alert and remainders for asset entry.

Build Vendor visitor management using Apache, MariaDB for Admin team.

Knowledge on cloud computing AWS service like EC2, S3, VPC, ALB, cloud watch, IAM and ECS.

Knowledge on GitHub and CI/CD pipeline, Jenkins and docker.

System administrator Engineering (Nov 2017 – April 2019)

NPCI (National Payment Corporation of India) Payroll of Orient Technologies Pvt ltd Bangalore

Roles and Responsibility

Linux support

Installation of Linux OS (RHEL, Centos, Ubuntu)

Experience in web hosting Apache, tomcat.

Ability to understand and handle issues for applications like Java/PHP/Python/Node etc.

Experience in Virtualization technologies like VMware

Configuring repo

Windows support

Create, update and escalate incidents in IT ticketing systems

Resolving tickets within the SLA which is raised from End User side.

Worked on CA Client Automation - 14.0 ITCM server for patches and software pushing for server End and publishing the report.

Setup and monitor alerts related to the infrastructure and application.

Worked on MacAfee Drive Encryption and preform blocking USB, Wi-Fi device.

Worked on Active directory and creating domain ID and user account,

Installation and maintenance of ADS, DNS, DHCP.

Configuring and maintenance Windows deployment server.

Managing & monitoring of the File server using File Server resource Manager.

Configuration of printer server across location.

Worked on VM ware and deployment of Virtual machine.

Coordinating With Network Team and resolving network level issue and Port enabling from Switch

Perform root/cause analysis

Mac support

Installation and upgrade of Macintosh OS

Troubleshooting of Apple products (MAC Book, I Mac, Mac pro)

Have a knowledge and understanding of Macintosh OS (10.7, 10.8, 10.9, and 10.10)

Configuring & troubleshooting of printer.

Adding the Mac System in Domain and creating User Account in AD.

Installation of all Developer Software like Android, Sketch, Adobe Photoshop cc, atom etc.

Installation of Security Agent (Blue coat, Fire eye, clear pass Antivirus)

Troubleshoot hardware issue and boot up issue

Desktop support engineer (L1) Sep 2016 – Sep 2017

Cognizant technology solution in payroll of VDA info solution Pvt Ltd Bangalore

Performs various audits including local admin audit, unauthorized software audit, deletion of terminated users, switch capacity audit, enterprise vault audit, etc.

Installation windows 7 /8/8.1/10 through windows deployment server and SCCM server

Create, update and escalate incidents in ITIL process ticketing tool Remedy

Resolving tickets within the SLA which is raised from End User side.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with escalation processes

Worked on office 365 migration adding user ID in azure AD and configuring O365 Win 10

Remote tool (Dame ware, Team viewer, VNC, Skype and windows remote tool)

Ability to troubleshoot client- Mail Exchange problems

Troubleshoot Citrix related issues

Setting up the client VPN and, VMware, HP ALM, VDI etc.

Configuring Cisco, Nortel and Avaya Phones

Personal Profile

Date of Birth : 01-09-1991

Father’s Name : Varadaraj K

Sex : Male

Marital Status : Single

Nationality : Indian

Languages Known : English, Kannada, Tamil, and Telugu

DECLARATION

I do hereby declare that the above furnished information is true, correct and complete to the best of my knowledge and belief.

Place:

Date: (Dharma KV)

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