RESUME

Celeste L. Davidson

**** **** ******* ******

Fresno, Ca. 93720

Cell 559-***-****

Home 559-***-****

ad3qfr@r.postjobfree.com

WORK EXPERIENCE

**/**/**** – 09/01/2023

Aston Carter (Temporary Assignment) at

Advantek (Sante)

I am training to be a claims processor.

10/13/2020 – 06/17/2022

California Employee Advocates

Work From Home

I was a Supervisor for the Customer Service Phone Team. I was also the Compliance Officer. With over 40 years of HR experience I mentored and worked with the HR agents to ensure that they provided excellent customer service to all of our clients. I evaluated their calls and provided guidance on ways to improve and to ensure the metrics were met.

California Employee Advocates was a litigation company. The agents took calls from individuals who had been wrongfully terminated (or other Employment Violations) pre-qualified the clients and then prepared documentation which was sent over to our attorneys for review to determine if the client had a possible case.

(The whole company closed and all employees were laid off)

01/30/2017 – 01/09/18

HealthComp

621 Santa Fe

Fresno, CA 93721

I was a Grievance and Appeals Coordinator working closely with the in-house attorney corresponding to first and second level appeals. Then I became a Customer Service Representative handling many calls from members and providers. (I retired due to my husband’s health problems.

03/2014 – 07/2015 (I “retired” due to health problems. I am healthy and ready to work now.)

HealthComp

621 Santa Fe

Fresno, CA 93721

I was a Grievance and Appeals Coordinator working closely with the in-house attorney corresponding to first and second level appeals. I handled Levies and assisted with Specialty Pharmacy Claims.

07/2013 – 10/2013 (I left due to a very volatile and dangerous working environment)

Chukchansi Gold Resort & Casino

711 Lucy Lane

Coarsegold, CA 93614

I was one of two HR Managers for 1100+ employees. I handled eligibility, benefits, new employee orientations, family leave and 401K.

10/3/1994 – 02/24/2012 (accepted an early retirement package)

Aetna

1385 East Shaw Avenue

Fresno, Ca. 93710

For the majority of my career at Aetna I was on the management team both as a supervisor and as a manager. I managed teams/departments which handled eligibility (paper, electronic and customer self-serve), accounts receivable and customer service phone teams. I had up to 35 direct reports. I was in charge of the hiring for our area from screening potential new applicants, interviewing and candidate comparison. I have facilitated numerous projects and workgroups. Ongoing development of staff was a priority, focusing on developing individuals to be passionate about service.

EDUCATION

Bachelor of Arts

University of California, Riverside

COMMUNITY SERVICE

Member Fig Garden Rotary

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