Denise McClendon-Jenkins

Summary

Denise McClendon-Jenkins is very interested in the Call Center Representative role and is available to start immediately. She has many years of customer service and call center experience. Experienced handling from 150 – 300 inbound calls per day. Strong communicator, administrative and computer skills. She owns her own computer equipment and has WIFI in her home. She holds a Bachelor’s Degree in Social Sciences from San Jose State University.

Skills:

Strong administrative skills

•Computer, Microsoft Office

•Telecommunication

•Hospital Experience

•Customer service

Work Experience

Customer Service Representative Remote United Healthcare - Remote November 2022 to March 2023

Provide healthcare options to member and updating their current plan.

(Unemployed October 2020 – November 2022)

Call Center Operator/ Call Center Representative

Magellan Solutions USA Location: VA Hospital / Project Hired - Palo Alto, CA (Transferred from Project Hired to Magellan Solutions) March 2018 to October 2020

•Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

•Prepared, monitored, and dispatched emergency response teams when notified of an emergency operator call.

•Completed large volumes of incoming/outgoing calls per day according to volume of calls and staff coverage.

•Accurately documented calls and caller information per privacy protocol and made updates to data as needed.

•Approximately 150 – 300 inbound calls per day

Other Relevant Experience

Long Distance Operator AT&T Redwood City, CA

•Processed incoming calls both domestic and international.

•Challenging call center environment.

Telecommunications Customer Service Coordinator

Raychem Corporation Menlo Park, CA

Processed telephone service orders in-house for the entire corporation.

Education

Bachelor’s in Social Science

San Jose State University - San Jose, CA

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