KATINA STUBBLEFIELD

*** **** ******

Orange Park, FL 32073

Phone: 904-***-****

ad3qe2@r.postjobfree.com

Objective

Seeking a position as a Customer Service Representative where I can use my skills and experience.

Ability Summary

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

●Check to ensure that appropriate changes were made to resolve customers' problems.

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

●Refer unresolved customer grievances to designated departments for further investigation.

●Determine charges for services requested, collect deposits or payments, or arrange for billing.

●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

●Solicit sales of new or additional services or products.

●Order tests that could determine the causes of product malfunctions.

Education and Training

06/1991

Durham Technical Community College

Durham, NC

General Educational Development (GED) Certificate

General High School Curriculum

Katina Stubblefield

Employment History

Driver/Finisher

01/2014 - Current Charles & George's Orange Park, FL

Carwash

Drive vehicles on property, wipe down and clean vehicles, wash and dry towels, vaccum vehicles, armor-all vehicles

Hostess

05/2006 - 09/2007

DOUBLETREE GUEST SUITES

DURHAM, NC

BREAKFAST BAR ATTENDANT, CASHIER, WAITRESS, HOSTESS

TELEMARKETER

05/2005 - 08/2005

SUMMMIT PEST CONTROL

DURHAM, NC

PLACED CALLS TO PROSPECTIVE CLIENTS

Front Desk Associate

10/2002 - 08/2004

SPA HEALTH CLUBS

DURHAM, NC

GREET CLIENTS, ANSWER PHONES, OPEN CLUB, CLOSE CLUB, DAILY PAPERWORK, CONVERSE WITH CORPORATE DAILY

Additional Information

●I give 100% to doing the job right. I am a hard worker.

●I try to get along with everyone to make the experience a good experience.

References Available on Request

Contact this candidate