Naima Hakim-El

917-***-**** — Baltimore, MD, **216 — ad3qe0@r.postjobfree.com

Naima has 20 years of experience in the sales and distribution industry where she exces in

development taining and conflict resolution, Naima is a highly driven and hardworking

professional who utilizes their communication and negotiation skills to inerease sales as well as

promote healthy environment, Naima is secking new eareer opportunities to continue learning

tnd growing in this industry

Education

Pacific High Schoo! in Brooklyn, New York ~ High School Diploma

Experience

First World Distributers - Sales Agent/Aecount Manager

Duties & responsibilities included: effectively negotiated contracts & sales, assessed

customer needs, and provided customized solutions, utilized active listening skills to

handle customer complaints & offered helpful solutions; developed, and maintained

working relationships with vendors and suppliers, trained and mentored new sales agents

‘on best practices.

Paragan Honda‘Acura - Client Refations and Business Development Rep/Intemet Coordinator

+ Duties & responsibilities included: utilized CRM softwate to track customer interactions

and sales pipeline, developed and implemented strategies to increase customer

satisfaction, retention, and loyalty; collaborated with intemal teams to ensure successful

Aelivery of vehicles, products, and services; met daily and monthly goals which

correspond tothe goals of the Business Development Center and the dealership.

sai

ional Relevant

Sprint Wireless — Retail Consultant

Sankofa Center ~ Receptionist

Skills

+ Microsoft Word & Excel

= CRM software

‘Utilization of cold calling skills

© gentle & personable tone of voice, open-ended questions, time management,

preparation before cold calling.

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