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Customer Service Top Tier

Location:
Austin, TX
Salary:
Flexible
Posted:
February 18, 2024

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Resume:

SANA’ JAMIL ABDALLAH

512-***-****

ad3qcy@r.postjobfree.com

SUMMARY: I am a well-rounded candidate with a variety of skills that include full cycle recruiting with a focus on technical and GTM positions, Executive-level positions, sourcing, sales, marketing, customer service, account management, client interfacing, and exceptional written/verbal communication skills. I thrive in a fast-paced, high-volume environment. I am a firm believer that one can conquer any challenge with a positive attitude, open-mind, and willingness to be an avid learner.

QUALIFICATIONS:

●7 years – Full Cycle Recruiting Sourcing, and Research in Tech/Emerging Tech

●Proficient in all Microsoft Office Programs and Google Suite

●Proficient in various Applicant Tracking Systems including Bullhorn, Greenhouse, Lever, and Workday, in addition to, LinkedIn Recruiter, GitHub, Indeed.com, Dice, Monster, for sourcing.

●10+ years Customer Service and Sales Experience.

●7 years of Business management, B2B sales, account management, client-facing interaction

●6 years of experience in Banking/Finance (2009-2014) – additional info available upon request

PROFESSIONAL EXPERIENCE

February 2022 – January 2023

Signature Consultants/Google contract – Remote in Austin, TX

SWE Internship Recruiter/Campus Recruiting

Supported Google's Software Engineering Internship efforts while collaborating with recruiting, people operations, and DEI teams managing a pipeline of 200+ applicants each internship season and placing these top tier candidates into Software Engineering internships.

Metrics: 30+ interviews a week, 10-15 offers per week, 98% Offer acceptance rate

April 2021 – November 2021

PwC – Remote in Austin, TX – Contractor

Advisory Recruitment Manager

Recruiting Manager with a special focus on Cybersecurity, Privacy, and Executive-level roles.

Recruiting for the following roles: SOC Analyst, Cybersecurity Analyst, Vulnerability Management Associate, Privacy Associate, Penetration Testers, Software Engineers, and Executive-level technical talent.

Metrics: 60+ Requisitions at any given time, 5-6 Hires a Month, 15-20 Interviews a week, 7-8 Offers per month, Close rate of 85% or higher. Pipeline of 100+ candidates.

November 2020 – April 2021

OJO Labs - Austin, TX

Talent Acquisition Recruiter (Full-Cycle)

●Internal Recruitment for OJO Labs in Austin, TX.

●Working on the Talent Acquisition team to help recruit for positions across Engineering, AI, Machine Learning, Product Management, Customer Service, Customer Success Managers, Sales Executives, and Executive-level talent.

November 2019 – October 2020

Premier Group Recruitment/Shiseido RPO

Full Cycle Recruiter

●Collaborated with Industry Leaders in Tech and Top Tier Tech and non-tech Talent/Executive-level talent across various technologies including the following: Mobile Engineering, Platform Engineering, Data Science, Artificial Intelligence, AR/VR, Computer Vision, Machine Learning, CGI, Visualization and Rendering, UX/UI, Look Development, Technical Artistry, Emerging Tech, Customer Service Reps, Customer Success Managers, Sales Executives, and many more.

●Recruited on-site for Shiseido Americas to help build out the entire team @ Austin’s newest Tech Innovation Center

●Met and exceeded Monthly Metrics: 50+ reach outs daily, 10 interviews per week, 20+ Submissions a week, 2 Offers out weekly, 4-6 Placements/month.

●Sourced candidates via Linked IN, ZipRecruiter, Dice, Indeed, GitHub, Social Media, etc.

●Made Placements for Software Engineers (Full Stack, Java), Executive Director of Engineering, C++ Engineers, Rendering Engineers, Director of Software, Data Scientists, Artificial Intelligence Scientist/Engineers, NLP Engineers, QA Engineers, Technical Artists, Look Development Managers, Product Managers, Customer Success Managers, and many more.

March 2018 – October 2019

Indeed.com - Indeed Hire/Indeed Prime

Full Cycle Recruiter/Talent Acquisition Specialist/Agency Recruiter

●Full Cycle talent recruiting for technical/non tech jobs: Software Engineers, Android/iOS Developers, UX/UI Designers, Product Managers, Data Scientists, QA Engineers IT Professionals, Customer Success Managers, Customer Service reps, Product Managers, Sales Managers, Account Managers (both internal and external) .

●Sourced candidates via LinkedIn, GitHub, Google apps, Indeed, Boolean search strings, social media platforms

●Managed 60+ requisitions within our active pipeline, monthly

●25+ Reach Outs Daily, Conducted 20+ interviews weekly, 80+ Submissions weekly.

●Met and exceeded a monthly quota of 6 Hires/month.

April 2017- March 2018

Sales Consultant/Account Manager

Worked as an Account Manager for Geometry Global Inc.

Jan 2016-April 2017

MOOD Media

Sales Order Coordinator/Recruiter

Worked directly with the Sales Team using Oracle Software to help generate/maintain High Value clients to exceed company sales goals, with a primary focus on client satisfaction.

In charge of sourcing, recruiting, and screening new sales leads, negotiating contracts, and closing sales contracts/deals for new clients.

Recruited for all sales profiles including Sales Managers, Account Managers, Inside Sales Reps, Customer Service Reps, Customer Success Managers,

EDUCATION

University of Texas at Austin- Bachelor of Arts Degree in English/ MES Minor – in progress



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