Customer Service Front Desk

Desiree Melo

ad3qa8@r.postjobfree.com 470-***-**** Douglasville, GA

SUMMARY

Seeking Customer Service Representative role, bringing 2 years of experience in client-facing positions. Excelled in managing patient scheduling, appointment confirmations, and processing billing at Arbor Place Eye Care. Demonstrated ability to resolve concerns, maintain inventory, and enhance process efficiency. WORK EXPERIENCE

Home Chef Lithia Springs, GA

Production Worker Oct 2022 - Sep 2023

• Accurately labeled and prepared meal ingredient packages, ensuring correct allocation to customer orders.

• Streamlined the picking and packing process, enhancing overall efficiency and order accuracy. Arbor Place Eye Care Douglasville, GA

Medical Front Desk Receptionist/ Prescreening Machine Operator Jun 2021 - Oct 2022

• Managed patient scheduling and appointment confirmations, ensuring an organized and efficient flow of daily operations.

• Conducted prescreening procedures using specialized equipment, maintaining strict hygiene protocols for patient safety.

• Processed billing and insurance claims, and facilitated all customer transactions with a focus on accuracy and timeliness.

• Addressed and resolved patient concerns, updated profiles, and maintained inventory by ordering necessary contacts and glasses.

EDUCATION

High School Diploma

West Georgia Technical College Online Classes

May 2022

CERTIFICATIONS

Medical Coding and Billing in progress

SKILLS

Front Desk • Microsoft Outlook • Customer Service • Communication • Medical Coding • Medical Billing • Medical Receptionist • Medical Scheduling • CPT Coding • Insurance Verification

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