RONALD COIRO

Phone: 917-***-**** Email: ad3q9p@r.postjobfree.com

Address: **** ******** *, **** *****, FL 33434

SUMMARY OF QUALIFICATIONS

Versatile, self-motivated, and dedicated Customer Service & Management professional, demonstrating solid interpersonal, communication, and problem-solving skills. Adept at providing exemplary customer service, interviewing with clients, increasing sales, and achieving all company goals and objectives while working remotely and under pressure. Energetic and goal-oriented with an impressive performance record and a well- rounded background in optimizing customer satisfaction. Currently seeking a remote Customer Service position which will utilize all skills, abilities, and areas of expertise as follows:

Customer Service

Data Entry/Accuracy

Administrative Support

Shipping/Receiving

Strategic Negotiation

Team Collaboration

Relationship Building

Record/File Maintenance

Staff Training/Coaching

Sales Techniques/Strategies

Client/Vendor Relations

Performance Evaluation

Presentation Development

Team Collaboration

Problem Solving

CORE COMPETENCIES

Responding to customer inquiries and resolving all problems while ensuring the delivery of excellent customer service through fast and accurate responses.

Nurturing relationships with clients, superiors, coworkers, and other business professionals.

Consistently recognized, top-performing professional with unique skill set and perspective that only experience can teach.

Leverages natural leadership talents and relationship building skills to steer customer success department operations in right direction.

Utilize exceptional consultative listening skills combined with work experience and expertise in helping staff improve their organizational performance.

Training and coaching new employees to improve their performance and productivity levels.

Interacting with customers to educate them on company products and services.

Highly motivated, quick learner, and committed team player with a strong work ethic. PROFESSIONAL EXPERIENCE

Tax Solvers · Telephone Sales, Customer Service, Data Entry, Billing, Voice Overs 2000 – Present EDUCATION HISTORY

School of Visual Arts · Master of Arts, Advertising & Graphic Design H.H. Lehman College · 1 Year of Credits

H.S. of Art & Design · General Art & Design Studies TECHNICAL SKILLS

MS Office Knowledge

Customer Relationship Management (CRM) Software

Internet, Computers

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