Customer Service Sales Associate

ST

SANDI THAMES

*****.******@*****.*** 318-***-**** Monroe, LA 71201

I look forward to any opportunities for employment. I have dependable transportation and am free to work any schedule offered. Thank you.

Client Account Management

Customer Needs Assessment

Contract Preparation

Product Sales

Payment Processing

Promotional Support

Inventory Control

Order Processing

POS System Operation

Product Promotions

Relationship Selling

Dillards Dept Store Monroe, LA

Sales Associate

10/2022 - 01/2024

Helped customers find specific products, answered questions, and offered product advice.

Greeted customers and provided exceptional customer service. Engaged customers in friendly, professional dialogue to determine the customer's needs.

Provided accurate information about products, prices and services. Processed transactions using a point-of-sale system. Built relationships with customers to encourage repeat business. Llark Recovery Marion, LA

CIT-COUNSELOR IN TRAINING

08/2019 - 11/2021

Assisted clients with goal setting and crisis intervention planning. Supported clients in developing coping strategies to manage their mental health needs.

Collaborated with clinical team members on case reviews and treatment plans.

Provided individual, family and group counseling to clients. Conducted intake assessments to determine the best course of treatment for each client.

Maintained accurate records of client progress notes and updates in electronic database system.

Engaged in weekly supervision meetings with supervisor to discuss cases and develop treatment plans.

Monitored client's progress toward achieving goals set forth in treatment plan.

Provided guidance and mentorship to new counselors-in-training within the organization.

Progressive Bank Monroe, LA

Teller

02/2003 - 02/2005

Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services. Summary

Skills

Experience

Balanced cash drawers on a daily basis.

Handled large volumes of currency quickly and accurately with minimal errors.

Verified customers' identification to ensure compliance with laws and regulations.

Provided exceptional customer service while accurately processing routine transactions.

Assisted customers in opening new accounts and completing required paperwork.

Answered customer inquiries regarding bank products and services. Explained account information to customers in detail as needed. ULM MONROE Monroe, LA

Some College (No Degree) in Elementary School Teacher Education and Training

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