Personal Training Customer Service

BRENT STEINMETZ, MS, RD, CSSD, CPT, PN*

***** ******* ***** **, **********, MD

484-***-****

***************@*****.***

EDUCATION

Florida State University, Tallahassee, FL

• Master of Science – Exercise Physiology 2011

• Master of Science – Clinical Nutrition 2010

West Chester University, West Chester, PA

• Bachelor of Science, cum laude – Nutrition and Dietetics 2007

- Dean’s List (final 4 semesters)

WORK EXPERIENCE

EXOS, Ashburn, VA

Human Performance Manager; Performance Dietitian 2021–present

• Manage and mentor Performance Coaching staff to provide high-quality experiences

• Continuously evolve business plans and growth strategies

• Coach, motivate, and assist in a safe, legal, moral, and ethical manner

• Prepare Performance team with daily activities including scheduling, coordinating clients, program design and action planni ng

• Adopt and utilize technology platforms for scheduling, programming, and data collection, including Bridge and Kinetisense

• Oversee implementation of Exercise Science and Evidenced Based Nutrition

• Implement strong customer service skills

• Lead staff meetings to ensure facility, schedule, and departmental integration is constantly at a high standard

• Work cooperatively with other departments for asset/staff allocation

• Conduct weekly and monthly performance evaluations for coaching staff and maintain performance evaluation documentation

• Maintain and foster a positive staff community and culture Lifetime Athletic Gaithersburg, MD

Personal Training Lead 2019-2021

• Responsible for the overall direction, development, coordination, and supervision of the Personal Training Department

• Ensure continuous professional growth and development of all Personal Trainers.

• Assume responsibility for executing personal training business plan and exceeding monthly revenue/Contribution Margin budget

• Complete payroll and ensures payroll expenses are within budgetary guidelines

• Interview and develop new staff

• Schedule and complete record keeping according to standard operating procedures Personal Training Onboarding Manager, Registered Dietitian 2016-2019

• Manage Personal Training and Nutrition Connection to Members

• Oversee Onboarding Systems and Processes among staff

• Responsible for New Business Productivity

• Quality assure Personal Training and Nutrition staff

• Club Account Management duties

• Nutrition Coach and Personal Train in group and individual settings Lifetime Athletic, Rockville, MD

Registered Dietitian, Nutrition Program Coordinator, 2015-2016

• Ensure safe, comprehensive, empowering, and professional Nutrition Coaching programs

• Coordinate seminars, group nutrition, and fitness events

• Connect with clientele through nutritional product sampling, nutrition seminars, and/or conducting nutritional consultations

• Coordinating programs and services eg. Nutrition Coaching, Grocery Store Tours and/or Healthy Living Classes

• Promote and sells applicable nutritional products, services

• Facilitate in leadership and Active Coaching Discussions

• Host educational/development sessions

Registered Dietitian, Metabolic Specialist 2011-2015

• Certify and Quality Assure Metabolic Technicians and Health Score Technicians

• Personal Train and Coach various populations

• Manage and perform lab testing, resting and active metabolic testing

• Oversee Health Device inventory, order, sales, and customer service

• Perform nutrition and lab consultation

• Onboard, educate and manage Personal Training Staff Florida State University, College of Human Sciences, Tallahassee Florida 2011 Graduate Assistant

• Coordinate events and administrative tasks for Nutrition, Food, and Exercise Science Grad Dept.

• Assist colleague thesis research including blood draw and Biodex Systems operations EXOS, Gulf Breeze, FL 2010

Performance Coach/Dietetic Intern

• Coach, motivate, and assist Tactical and Pro Sport Athletes in movement, weight training, and Metabolic Development sessions

• Administer Vo2 testing, Functional Movement Screen, body composition and Keiser testing

• Design methodological performance plans specific to groups or individuals

• Assist Sports Dietitian in Nutrition research

Centre Pointe Health & Rehab 2009-2010

Registered Dietitian

• Plan menus and diets for special nutritional requirements in accordance with recommended dietary allowance and state and federal regulations

• Assess patients’ nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans

• Counsel residents, their family members, and facility staff RESEARCH

Florida State University, Tallahassee FL 2008

Graduate Direct Individual Study

• Assisted in research examining the effects of HMB

• Prepared supplements, recruited subjects, tested strength using Biodex technology Florida State University, Tallahassee FL 2009

Graduate Direct Individual Study

• Assisted in research examining strength and muscle creatine status on 3 week vegetarian diet

• Prepared supplements, drew blood, centrifuged blood samples, frequently tested leg strength using Biodex, performed 1 repetition bench press maximum tests, recorded data, and maintained food diaries ACTIVITIES & CERTIFICATIONS

Precision Nutrition 2015-present

• Pn Level 2

Academy of Nutrition and Dietetics 2011-present

• Registered Dietitian (RD), Commission on Dietetic Registration (CDR) certified

• Board Certified Specialist in Sports Dietetics (CSSD) American Heart Association 2010-present

• Heartsaver AED CPR certified

National Academy of Sports & Medicine 2008-present

• Certified Personal Trainer

Florida State University, Tallahassee, FL 2007-2010 Seminole Sports Dietetic Association

• Developed power points, educated various sports teams, marketed the organization University of Delaware, Newark DE; West Chester University, West Chester, PA 2002-2006 Full Scholarship Collegiate Football Athlete

• Runningback, Captain (2006),

CAREER HIGHLIGHTS

• EXOS Health Club Year-end MVP 2023

• EXOS Continuous Education Year-end Award 2023

• Grand opened EXOS Ashburn May 2021 - grew coaching to $245K revenue in 2022, to $410K 2023

• Executed Personal Training Business exceeding $3,300,000 in end of year revenue 2019

• Managed a top 10 Fitness Club (of 140) in Personal Training and Nutrition Revenue 2017-2020

• Highest Monthly Same Store Sales Growth In Nutrition (Avg. 223% SSSG) 2016

• Top 5 in Result Based Culture Revenue in Mid-Atlantic 2012-2020

• Top 10 in Mid Atlantic Region in Total Revenue 2012-2020

• Led 34+% growth year over year in lab testing, nutritional product and device sales 2011-2014

• Bobby E Leach Center – Wellness Most Inspirational Award 2009-2010

• College Student Athlete Award (3.5 GPA and up) 2006

• Elected football Team Captain, Team MVP, Offensive Player of the Year, 1st Team All League RB

• Top 10 in West Chester University history in yards, career scoring, all-time all-purpose yards

• Division I-AA NCAA Football National championship (University of Delaware) 2003 TECHNOLOGY SKILLS

• Microsoft Office, SPSS, HTML, Ebsco-host, Electrocardiography, Biodex System 4, Enewleaf and Parvomedics™ metabolic carts, Kinetisense Movement Analysis, Bridge Athletic, ProCoach, Body Metrix, InBody

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