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Desktop support sprcislist

Location:
San Antonio, TX, 78284
Posted:
February 19, 2024

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Resume:

JOHN D. KANIOS

San Antonio, TX *****

469-***-**** - ad3q5z@r.postjobfree.com

Websites, Portfolios, Profiles

https://www.linkedin.com/in/john-kanios-314bb5123/

Professional Summary

** ***** ********** with on site deskside support and help desk. 6 years of experience managing and operating a digital forensics/e-discovery lab.

Accomplishments

Stood up a digital forensics/e-discovery lab in support of the forensics practice at KPMG. Managed and operated it for six years.

Achieved many successful courses of work on LinkedIn to keep me up to date with business practices.

Established lab inventory standards by quarterly auditing it, documenting it.

Managed the lab DataCopy servers. Load balancing the end user connections.

Maintained an inventory of devices required for client requests for sensative data to be transferred.

Established a policy/ SOP for shipping abd receiving client data drives.

Skills

Knowledge of Business Operations

Technical Understanding

Network Security

Network Management

Analytics Program Experience

Work History

12/2017 to 09/2023

Senior Analyst

KPMG LLP.

Report to the Specialist Manager in the Forensics Practice

Learned the Evidence Tracker Application tool

Am currently connecting physical drives to servers for global forensics engagement teams, coordinating data collection

Opened up a new Data Forensics/E-discovery lab for the firm, installed servers, and other e-discovery equipment

Working with a global team on highly sensitive subject matters

Remotely manage the Montvale New Jersey Lab, Manage the Dallas Data Center Lab On Site

Manage EnCase machine licenses and updates

Manage all shipping and receiving of data drives and media for both Dallas and Montvale Forensics Labs

Conduct hundreds of data copy requests for client data to and from HDD's of sensitive client matter for many engagements

Use VeraCrypt, BitLocker and Apricorn padlock HDD's for client data

Use RelOne Staging Explorer to stage data for processing.

08/2017 to 12/2017

Senior Helpdesk Technician

KPMG LLP.

Report to manager of Deskside Support

Build new hire laptops

Learned the Service-Now application tool

Am currently migrating KPMG Firm end user systems from Windows 7 to Windows 10

Built (Imaged) several hundred new-hire laptops as part of the new hire busy season

Took the initiative to streamline steps of the migration process within the Deskside Support department

Trained the end users with the Welcome to Windows 10 tutorial class.

05/2017 to 06/2017

Contractor, NPower Internship

KPMG LLP.

Reported to manager of Enterprise Monitoring team

Learned the Enterprise Monitoring team concepts

Worked with different scripting languages

Attended daily standup meetings with the team

Attended Python Training

Learned the SCOM platform

Trained with Splunk Onboarding team.

11/2000 to 06/2016

Network Systems Specialist II

Eastfield College

Reported to the Network Manager

Responsible for all technology equipment quotes

Mentor for student intern workers

Provided first and second level support for Windows XP, 7, and 8 platform

Responsible for coordination and upgrading Operating systems on 200 Windows Desktops and laptops

Participated in device pick-up, loaner computer configuration, and upgrade of computers for end users

Ensured follow up with each client for trouble free transition to new platform was complete

Responsible for the quality control of all computers leaving the IT Department prior to deployment

Ensure all steps for a successful computer upgrades as required by College District standards

Responsible for coordinating logistics and configuration of new equipment, where applicable.

01/1991 to 09/1991

Vehicle Operator/Dispatcher

U. S. Air Force

Provided transportation services as dispatched

As a transportation controller, coordinated emergency recoveries and life-saving efforts to military vehicles and personnel traveling in severe weather conditions.

11/1987 to 01/1991

Military Training Instructor

U. S. Air Force

Responsible for training, safety and conduct of new recruits in Basic Military Training

Safely transported hundreds of passengers in many different road and weather conditions

Coordinated the maintenance of 100 military vehicles for safety

Successfully graduated thousands of Basic Trainees to U.S

Air Force Airman.

01/1984 to 11/1987

Vehicle Operator/Dispatcher

U. S. Air Force

Provided transportation services as dispatched

As a transportation controller, coordinated emergency recoveries and life-saving efforts to military vehicles and personnel traveling in severe weather conditions.

Education

01/1998

Associate of Applied Science: Computer Information Systems

Eastfield College - Mesquite, TX

Certifications

Certificate for Business Supervision/Management, Eastfield College, 2009

Recognition

Eastfield College, nominated for staff employee of the year for 2012

Additional Information

Prefer an on site position in deskside support.



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