Customer Service Front Desk
Resume:
Rebekah Saldivar
Yoncalla, OR ***99
*******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Janitorial
YMCA of Douglas County - Roseburg, OR
September 2023 to Present
House Attendant
Seven Feathers Hotel & Casino Resort Crp - Canyonville, OR June 2023 to September 2023
Part time working as a house attendant at the Creekside Hotel. Cleaning and keeping the rooms clean for the incoming arrival guest.
Call Center Customer Service Representative
TMS Call Centers - Roseburg, OR
January 2021 to April 2023
TMS, we are a multi-company outsource call center. This means that we handle a variety of accounts across a variety of industries. Most of our calls can be broken into 4 categories: order-taking, lead capture, customer service, and sales.
Front Desk Agent
Quality Inn and Suites - Roseburg, OR
October 2014 to March 2021
Responsibilities
Greet & check in/out guest, take payments and count the money collected through the night audit, Answer phones make reservations. Solve hotel problems and complaints in orderly manner. clean and organize lobby and front desk area, occasionally set up breakfast area in the morning. Accomplishments
Had a great advantage and experience in computer and customer service skills. Skills Used
learned how to work with the Choice privilege advantage computer system. Clerical
RS Floors - New Braunfels, TX
August 2006 to August 2014
Responsibilities
Bookkeeping, helped organize and categorize the receipts taken throughout the year for annual taxes. answered phones, set up appointments for job sites, order new supplies for flooring company. Accomplishments
had great stability working with this company
Skills Used
Tax prepping
Laundry Attendant
TbarM Resort - New Braunfels, TX
April 2013 to February 2014
Responsibilities
Manage the laundry room full time, Wash, fold & organize mainly sheets and towels. Assist with housekeeping task
Accomplishments
Was promoted to Full time with benefits
Skills Used
Great Workmanship
Front Desk Clerk/ Assembly Presser
Comet Cleaners - New Braunfels, TX
November 2009 to April 2010
Responsibilities
I would take the customers clothes and separate each piece of clothing, depending how they need it to be cleaned.
Accomplishments
I made a good relationship with each customer. So when they came in to the store I already knew their name and clothing items.
Skills Used
I would do the assembly system for the finished product Education
High school diploma
New Braunfels High School - New Braunfels, TX
August 2003 to July 2006
Skills
• Front Desk
• Laundry
• Guest Services
• Night Audit
• Bookkeeping
• Cleaning Experience
• Clerical Experience
• Phone Etiquette
• Multi-line Phone Systems
• Cash Handling
• Microsoft Outlook
• Office Administration
• English
• Microsoft Excel
• Typing
• Office Management
• Microsoft Word
• Merchandising
• Customer service
• Data Entry
• Upselling
• Sales
• Microsoft Office
• Time management
• Hospitality
• Computer Operation
• Accounts Receivable
• Computer Skills
• Windows
• Personal Assistant Experience
• Accounts Payable
• Microsoft Powerpoint
• Management
• Human Resources
• Hotel experience
• Microsoft Access
• QuickBooks
• Payroll
• Telemarketing
• Computer literacy
• Quality Assurance
• 10 key typing
• Customer service
• Front desk
• Guest services
• Typing
• Hospitality
• Cash handling
• Hotel experience
• Clerical experience
• Sales
• Upselling
• Windows
• Remote access software
• Food handling
• Research
Languages
• English - Expert
• Spanish - Beginner
Certifications and Licenses
CPR/AED
Microsoft Word
Assessments
Customer focus & orientation — Completed
April 2021
Responding to customer situations with sensitivity Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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