Lisa Andrade

ad3q3j@r.postjobfree.com

815-***-****

Key Skills

Customer Experience Team Building & Leadership Entrata Leasing Sales / Lease Up Delinquency Reduc on Property Management Yardi Process Improvement Project Management Legal and Evic on Process One Site Yieldstar Policy Crea on & Training Microso Office Google docs Compliance Experience

Senior Accounts Receivable Manager, Tricap Residen al Group, September 2020 – September 2023 Spearheaded delinquency, rent collection, and eviction strategy for comprehensive portfolio of over 3,000 residents.

• Achieved reduc on in company delinquency from 18% to 2% within two years.

• Assisted over 500 residents in obtaining rent assistance during the COVID19 pandemic.

• Collected $1.7 million in federal funds during the evic on moratorium.

• Pioneered a fraud preven on strategy, providing extensive training to the sales team. Mul -site Community Sales Manager, Tricap Residen al Group, November 2017 – September 2020 Managed a multi-million-dollar renovation project on two apartment communities.

• Executed a two-year Lease Up with stabiliza on occupancy consistently reaching 100% at both assets

• Delivered reliable weekly investor repor ng and completed monthly BVA assessments.

• Took pride in customer rela onships, leading the company with award winning customer sa sfac on scores.

• Established and led a high performing maintenance team, consistently surpassing company standards. Property Manager / Area Manager, Napro Management, November 2006 – November 2017 Directly managed a 134-unit apartment community while overseeing operations on three additional communities.

• Successfully marketed and leased the community, maintaining consistently high occupancy levels.

• Strategically selected vendors, fostering posi ve and enduring rela onships

• Ensured me culous compliance in administra ve work, including new leases, lease renewals, final account statements, renters’ insurance compliance and invoicing.

Educa on

Bachelor of Arts in Psychology, Minor in Management, Columbia College Associates of Science, McHenry County College

U.S. Army Veteran, Vicenza Italy, 1999 – 2003

Awards

Sa sfacts (Customer Sa sfac on), 2020

Financial Excellence, 2020

People’s Choice Employee of the Year, 2021