MERLANDE JOSEPH

***** ** **** *** ***** Miami Beach, FL 33162

786-***-**** ad3q21@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer-focused professional with 5+ years of experience in delivering exceptional service in fast-paced environments. Proven record of resolving customer issues promptly and maintaining high satisfaction levels. Excellent communication and critical thinking skills, coupled with a friendly and approachable demeanor. Seeking to contribute my expertise to a customer service role where dedication to client satisfaction is paramount.

SKILLS

Communication Skills:

Active Listening: Ability to listen attentively, understand customer concerns, and respond appropriately.

Empathy: Being able to understand and relate to customers' emotions and concerns, showing empathy to build rapport.

Problem-Solving:

Analytical Skills: Ability to analyze situations, identify problems, and develop effective solutions.

Critical Thinking: Thinking on my feet to solve customer issues and make decisions in real-time.

WORK HISTORY

L & W Multi-services 08/22/2023 – 01/01/2024

Answering customer inquiries via phone, email, live chat, or in-person.

Providing information about products, services, policies, and procedure

Education

Stenio Vincent High – Port au Prince, Haiti – High School Diploma – 2015

North Miami Beach Senior High – English as a second language (ESOL)

References Upon Request