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Application Delivery Customer Service

Location:
East Windsor, NJ
Posted:
February 19, 2024

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Resume:

Kaviyarasi Krishnan

*** ******* ****** **** #***, Hightstown, NJ,08520 609-***-**** ad3q1a@r.postjobfree.com

Skills

Technical: Cobol, DB2, JCL, Easytrieve, VSAM, CA7, IBM debug, SAVRS, DCCS, QMF, SPUFI, WSF2, VSAM, CICS.

Summary

Dynamic Professional with over 6 years of experience at DXC Technology, specializing in application delivery within the Automobile domain. Proficient in Cobol, DB2, JCL, and VSAM, with a demonstrated ability to optimize delivery processes for seamless integration into existing IT infrastructures. Recognized for maintaining critical applications with a focus on operational stability and efficiency. Adept at mentoring and developing junior team members, contributing to overall team success. Possesses excellent communication, interpersonal, and analytical skills, coupled with strong organizational abilities.

Experience

DXC Technology (Professional 1 Application Delivery) Chennai March 2017 - May 2021

●Enhanced the RMPR application using Cobol, DB2, JCL to facilitate the return process of Hazmat parts to the QEC specialist, streamlining analysis and review at the QEC center.

●Upgraded the CPTS application to enforce validation and processing of the entire 17-digit VIN, eliminating duplicates by moving away from relying solely on the last 8 digits using COBOL, DB2, stored proc.

●Modified the RMPR and PRAS system to handle the return of the parts from Maserati by creating a new interface for data exchange using MQ, Cobol, JCL between RMPR and Maserati.

●Provided a detailed document with the business logic for the SWARS application for the Cummins suppliers to the application Business users using Easytrieve programs.

●Delivered timely ad hoc reports in WSF2 to business users, ensuring compliance with legal requirements.

●Handled both the project and the day today support activities without missing milestones or SLA.

●Developed strong customer service and product knowledge skills to enhance individual and team performance.

●Successfully led teams through traditional, phased project lifecycles while also demonstrating adaptability in Agile environments, fostering collaboration, and ensuring timely delivery of high-quality results.

DXC Technology (Associate Professional-Application Delivery) Chennai Oct 2014- Mar 2017

●Accountable for trouble shooting all production abends in CA7, support issues and questions the business managers and customers have on how the application is processed.

●Demonstrate the developed system using Cobol, DB2, JCL, VSAM conforms to the requirements as specified in the functional requirements document using the developed test cases.

●Responsible for all aspects of the Systems Development Life Cycle for both ongoing production support and new development.

●Responsible for disaster recovery activities for our team.

Work Rewards/Recognition

●Spotlight Recognition - Applause Award of Chrysler Project for Commitment and Quality of the projects.

●Received BRAVO award from Business partners for providing ad hoc reports on time for legal requirements.

●Recognition from the business partner for handling the Monthly Incident analysis meeting and providing the incident reduction ideas.

Education August 2010 - May 2014

Adhiparasakthi College of Engineering, India- Bachelor of Engineering (Computer Science).



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