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Information Technology Customer Service

Location:
Carmel, IN, 46032
Posted:
February 19, 2024

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Resume:

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Kevin Rhames

Carmel, IN *****

773-***-****

Email: ad3q01@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS AND AREAS OF EXPERTISE

Experienced, talented, and skilled leader with more than 25 years’ experience leading, partnering, and collaborating across multiple industries including information technology, education/mentoring, music production, and transportation. Adept at working to achieve goals in both group and individual environments. Creative, reliable professional with strong transferrable skills in project management, personal motivation, and organization development.

EDUCATION

Wilbur Wright College, Chicago, Illinois Graduated May 2017 – May 2019 Associates degree, Information Technology

• Cloud Computing

• Operating Systems

• Network Security

• Security Software

• Security Strategy

• Computer Security Incident Management

PROFESSIONAL EXPERIENCE

Titan Security Group, Chicago, Illinois January 2020 – Present Night Security Officer / Manager

• Provides excellent customer service to all parties encountered while on duty, including assisting with directions and general business information

• Controls access for patrons, visitors or vendors as required

• Monitors security guard cameras and conduct patrols to guard against theft and maintain a safe environment

• Maintains clear, accurate logs pertaining to people or property including packages

• Responds to incidents, including emergencies at the property, and records data on incidents for building and Titan Security management

• Information Technology Graduate

• CompTIA A+ Certification in progress

• Experienced Motivational Speaker

• Experienced Instructor, Trainer, Mentor

• Effective leader with strong work ethic

• Ability to resolve technical/system issues

effectively and logically.

• Proven ability to manage multiple

projects, prioritize and meet deadlines

• Possess strong skills in analyzing,

evaluating and decision making

• Excellent verbal and written

communication skills

• Proficient in Microsoft Office and various

software’s

• Strategic operations and marketing

• DOT Regulations familiarity

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Education Consulting, Chicago, Illinois January 2006 – Present Independent Education Consultant (lecturer) November 2006 – Present Educational Consultant

Inner Vision International, Chicago, Illinois September 2006 – November 2006 Educational Consultant

• Special Instructor for middle schools’ students teaching character development and study skills curriculum

• Selected as a consultant to work with Dwayne Bryant, Founder and National Motivational speaker of Inner Vision International

Cybersecurity First (startup), Chicago, Illinois January 2016 – December 2019 Cyber Security / Help Desk Technician Assistant

• Assisted with Desktop Support to multiple companies with a specialty in managing LAN Networks, Active Directories and Remedy IT Management Suite.

• Assisted with data backup processes, increase network security measures, and manage installation and updating of computer networks and systems.

• Assisted with technical support to servers, desktops/laptops, printers, phones, and general office equipment.

FedEx, New York, New York / Chicago, Illinois September 1999 – December 2015 Swing Delivery Driver, Team Lead

• Provided excellent customer service to new and long-term clients by answering questions, providing information as needed, and resolving complaints

• Ensured consistent, accurate, and on-time delivery for an average of 1000 packages/parcels weekly to both business and residential areas through different routes as required

• Practiced safe and secure methods to load, unload, prepare, inspect, and operate delivery vehicle to mitigate damage to goods

• Ensured quality package delivery with strict adherence to policies and procedures to include handling perishables or other items requirement special handling instruction

• Completed FedEx’s Aspire management training program, a prerequisite for a management position

• Manager on Duty for various managers away from the office GroundWatch Productions June 1998 – Present

Owner, Music Producer

• Manages personal studio to produce various music for artists (to include celebrity artists) and provide mentorship and marketing

• Arranges compositions, runs recording sessions, and suggests changes to instrumentation, effects, and lyrics

• Guides the mixing, mastering, and recording engineers

• Gathers ideas and inspiration for projects and develops the vision and direction for each project

• Strong knowledge of AVL systems and experience in live production (camera operation, switching, theatrical lighting, and audio)

• Wheaton College • North Park University • Harper High School

• Robinson High School • Niles West High School • Plainfield South High School

• Englewood STEM High

School

• Lincoln Park High School • Gary Comer Youth Center

• Lydia Holmes High School • Kingdom Valley Ministries • Unity Church Page 3 of 3

• Provides audio and visual production services for churches, special events, concerts, and theatrical presentations



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