FROILAN A. EMELIANO

+63-997*-***-*** ad3pvp@r.postjobfree.com linkedin.com/in/froilan-emeliano

OBJECTIVE: Motivated and versatile professional with a strong desire to excel in a collaborative work environment. Seeking opportunities to contribute my technical competence to a dynamic team, fostering innovation and achieving excellence. Committed to delivering high-quality results, embracing diverse work arrangements, and continually adapting to new challenges.

SKILLS & INTEREST

Hard Skills:

Programming:

Adobe Products:

Microsoft Suite:

Management:

Other Software:

Python

JavaScript

React.js

SQL

Java

C++

Premiere Pro

Photoshop

Illustrator

XD

After effects

Word

Excel

PowerPoint

Teams

Publisher

Asana

Frame.io

Trello

GitHub

ChatGPT

Figma

Midjourney

Canva

Loom

Behance

Soft Skills: Problem-Solving, Critical Thinking, Collaboration, Creativity, Resourcefulness, Adaptability, Resilience, Time Management, Continuous Learning.

Interests: Gym Workout, Video Editing, Psychology, Business, Graphic design, Analytics.

EXPERIENCE

Teleperformance Cebu City, PH

CSR – Banking Consultant August 2023 – February 2024

Conducted analysis of merchant disputes for a leading U.S. bank, focusing on unauthorized transactions and customer complaints.

Managed communication with cardholders, merchants, and internal departments to gather necessary information and facilitate case resolution.

Maintained a remarkable productivity rate of over 100% and achieved zero absences during the tenure.

Handled sensitive customer bank data responsibly and utilized various tools for accurate dispute assessment and resolution.

Sungold Technologies Inc. Zamboanga City, PH

Junior Software Developer April 2023 – July 2023

Collaborated on creating a company e-class for the HR department, aiming to provide essential business training to new employees.

Led productive developer meetings, fostering efficient collaboration and progress for the web-based e-class project.

Actively participated in personality development workshops and materials, contributing to a positive and inclusive work culture while embracing company values and getting to know colleagues across departments.

Conducted insightful interviews with employees and different department heads from various departments, gaining valuable insights into the company's operations and enhancing cooperation between the tech department and other teams.

Creotec Philippines Inc. Laguna, PH (Remote)

Software Developer Intern September 2021 – October 2021

Achieved the highest score rating in my class, contributing to our school's excellent reputation for the internship program.

Demonstrated proactive leadership and volunteerism, earning recognition among interns from multiple schools.

The team developer I in an app project for defect identification in circuit and board products, showcasing skills in software development using Unity.

Million Dollar Landscaper LLC Indiana, US (Remote)

VA – Online Video Editor November 2019 – March 2021

Worked remotely as a freelance video editor for foreign clients, gaining valuable time management skills, work experience, and adaptability to diverse challenges.

Edited and enhanced online courses for their landscaping business, showcasing their expertise and knowledge to a broader audience.

Developed interpersonal proficiency through effective communication and collaboration with clients from different cultures, countries, and races.

EDUCATION

Western Mindanao State University Zamboanga City, PH

B.S. Computer Engineering June 2018 – May 2023

ELIGIBILITY

Civil Service Eligible (Professional) August 4, 2019

Level: Professional, Issuing Agency: Civil Service Commission (CSC) Philippines, Test Location: Region 9

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