Customer Service Inventory Management

MEGA VIJAY

http://www.linkedin.com/in/meghasengar 210-***-**** *****.*.*****@*****.***

EDUCATION

Seattle Central Community College Apparel Design & Development Program Sept 2020 to July 2021

University of Pune, India University of Pune, India

SKILLS

Flat Patternmaking

Draping

MS Office

Silk Painting

Professional Sewing

Activewear & Denim Alterations

Six Sigma Green Belt & Black Belt

Retail Management &

Customer Service, Inventory Management, clientele

Techpack

Fashion Illustration

Adobe Presenter

Team Management and Database Management

Fittings

Natural Dyeing

PMP

InDesign

Adobe Illustrator

Textiles

Beading and Zardozi, Chainstitch Artist

Retail Leadership, Hiring & Training, Payroll

MBA (HR) 2010 - 2012

BBA (Finance) 2006 – 2009

WORK EXPERIENCE

Banana Republic, Experience Leader Feb 2023 to Present

Executed the Clientele/Atelier program at BR and ensured team is providing a personalized customer experience while leading a team of 5 stylists on the floor.

Built a client book of 200 clients and opened 25 new BR cards in span of 2 months.

Focused on improving store conversion among team members from 10% to 15% through customer engagement.

Mentored team members on improving performance to achieve 4% goal of total store revenue from client book.

Assistant Store Manager, Title Nine, Seattle Sept 2022 to Feb 2023

Assisted in all aspects of running a $1.4M volume store including the onboarding and training of new employees, ensuring quality of service while driving sales, KPI Metrics & finding solutions for customers when needed.

Oversaw all operational aspects of the store such as visual merchandising, inventory management, scheduling and reviewing budgets/sales numbers.

Lead Tailor Levi Strauss & Co. (University Village, Seattle ) Aug 2021 to May 2022

Assisted Levi’s next gen store opening in University Village, Seattle & setup the Levi’s Tailor shop from scratch.

Lead a team of two in Tailor shop that is among the top ten stores in terms of revenue across North America.

Executed high end custom projects for clients, determined Prices for & turnaround time for custom projects, Managed new hire onboarding and training, Managed Vendor & Client relationships, created weekly revenues reports and business recap to track and meet business metrics.

Utilized social media & Visual Displays in store to promote tailor shops services

Lululemon (Hemmer) January 2018 to Aug 2021

Performed custom alterations for Lululemon guests with expedited timeline (One to same day turnaround)

Prepared monthly business recaps for hemming department & participated in hiring and training of new hires.

Proposed & Implemented solutions for converting alterations turnaround time from next day to same day.

Experience working in high pressure environment and excellent customer service.

Content Development Manager Benchmark Six Sigma Pvt. Ltd. Feb 2012 to Apr 2013

●Researched & Designed training materials & E- learning Modules for Six Sigma Green belt, Black belt and PMP Training.

●Trained college interns in content development

●Prepared marketing materials for company.

●Maintained database of reference materials and training materials of company.

●Prepared comparative yearly audit reports showing revisions and additions to training content.

Ashoka Buildcon Ltd. (Internship) May – 2011 to June - 2011

●Identified loopholes and recommended solutions to existing Recruitment and Selection process of the company, worked on HR budgets, assisted in Recruitment & Selection Process & maintained employee records.

Awards

Placed on Dean’s List fall, Winter 2020, and Spring 2021.

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