Customer Service Technical Solutions

VLADIMIR FRANCOIS

***** ***** *** ****

Murrieta CA 92591

646-***-**** ********.**********@*****.***

OBJECTIVE

Dynamic professional experienced in customer service and technical roles. Strong ability to troubleshoot, multitask, and maintain keen attention to detail. Proficient communicator with a commitment to fostering positive relationships and delivering high-quality technical solutions. Experienced in a range of environments, from heavy traffic and adverse weather to high-energy systems.

E D U C A T I O N — E XPERIENCE

Associate Degree:

Criminal Justice

SBI Campus, Melville, NY

August 2011

K E Y S K I L L S

—

System integration,

installation, and

configuration

Diagnostics and

systematic troubleshooting

Customer service and

relationship management

Leadership and team

management

Proficient in Microsoft

Office Suite (Word, Excel,

PowerPoint)

Fluency: Haitian Creole

and English;

Conversational in Spanish

August 2022 - July 2023

Cable Technician • Optimum / Midguardian

November 2019 - December 2020

Dietary/Transport Associate • Northwell Health

June 2015/ March 2016

Server/Bartender/Salesclerk • Buffalo Wild Wings

Ensured excellent customer service and precision in installation tasks. Conducted in-home installations, from cable lines to device provisioning.

Managed tool and equipment usage efficiently, ensuring safety and customer satisfaction. Managed transport and delivery of goods to patients and staff.

Consistently engaged with medical professionals, ensuring clear communication and top-tier service. Cold-called businesses, organized files, and developed business plans for potential loan seekers.

Drafted and finalized legal documents, ensuring accuracy and compliance.

Delivered top-notch customer service across various establishments.

Managed inventory, staff delegation, and ensured a satisfactory dining experience for guests.

R E F E R E N C E S

—

CERTIFICATIONS

Available upon request.

Food Handler Certificate

Driver's License

Security License

Broadband, Fiber Optic, Telecommunications

Contact this candidate