operations manager

ad3pse@r.postjobfree.com Federico

Olivares

Jaramillo

Profile

Experienced Dispatcher/Logistics Planner with a proven track record of successfully managing logistics operations and coordinating deliveries. Skilled in customer service, problem-solving, and account management. Proficient in Microsoft Office and creative problem-solving. Accomplishments include securing a contract worth 600,000 pounds and ensuring the smooth flow of operations. Looking to leverage my skills and experience as an Account Manager to join a team focused on growth and personal development.

Employment History

Customer Service Manager at Starline Vanlines llc

02/2023—01/2024

As a Customer Service Manager at Starline Vanlines llc, I am responsible for overseeing the customer service department and ensuring a high level of customer satisfaction. I lead a team of customer service agents, providing guidance and support to ensure excellent service delivery. Additionally, I utilize my strong communication and problem-solving skills to address customer inquiries and resolve any issues or concerns that may arise. Key Accomplishments:

Implemented process improvements to enhance the customer service experience and increase efficiency.

Developed and implemented training programs for customer service agents, improving their skills and knowledge.

Utilized data analysis to identify trends and patterns, enabling data-driven decision-making for customer service strategies. Maintained positive relationships with customers, ensuring their satisfaction and loyalty to the company.

Dispatch Manager at Landstar vanlines

02/2022—02/2022

As a Dispatch Manager at Landstar vanlines, I was responsible for coordinating the scheduling and dispatching of drivers for efficient and timely delivery of goods. I utilized my strong organizational and problem-solving skills to optimize routes and ensure on-time deliveries. Additionally, I effectively communicated with drivers and clients to provide updates and address any issues or concerns that may arise. Key Accomplishments:

Skills

Logistics Planning 5/5

Customer Service Management 5/5

Problem-solving 5/5

Data Analysis 3/5

Communication 4/5

python 2/5

html 2/5

Languages

spanish Native speaker

english Highly proficient

Courses

managing habilities diplomat at UGCA

07/2023—10/2024

Hobbies

skateboarding

fishing

reading

programming

drawing

Implemented process improvements and streamlined dispatch operations, resulting in increased efficiency and productivity. Developed and implemented training programs for dispatchers, enhancing their skills and knowledge.

Utilized data analysis and reporting to identify areas for improvement and drive strategic decision-making.

Collaborated with other departments to ensure seamless communication and coordination, improving overall operational effectiveness.

Dispatcher at New city Moving & Storage llc

02/2021—11/2021

As a Dispatcher at New city Moving & Storage llc, I was responsible for coordinating the scheduling and dispatching of drivers for efficient and timely delivery of goods. I utilized my strong organizational and problem-solving skills to optimize routes and ensure on-time deliveries. Additionally, I effectively communicated with drivers and clients to provide updates and address any issues or concerns that may arise. Key Accomplishments:

Implemented process improvements and streamlined dispatch operations, resulting in increased efficiency and productivity. Developed and implemented training programs for dispatchers, enhancing their skills and knowledge.

Utilized data analysis and reporting to identify areas for improvement and drive strategic decision-making.

Collaborated with other departments to ensure seamless communication and coordination, improving overall operational effectiveness.

Education

ECONOMICS, UGCA, Armenia

07/2018—12/2023

full stack developer, code academy, Armenia

11/2023—Present

Extra-curricular activities

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