Customer Service Call Center

EMMA RODGERS

*** ******* ***** **** *, Monroe, LA 71203· 318-***-****

*************@*****.***

My Goal is to work in a dynamic environment that gives me the opportunity use my knowledge and learn new skills while progressing both professionally and personally. EXPERIENCE

JULY 2022 – OCTOBER 2023

SECURITY TECHNICIAN, BRIGHTSPEED

• Maintain and upgrade in-house systems including Central Station equipment.

• Installation and repair of Life Safety Systems, card access systems, smart home systems, etc.

• Transitioned to the call center position which involved processing payments and handling sales as needed.

NOVEMBER 2019 – AUGUST 2022

TEACHER’S ASSISTANT, PRIMETIME HEADSTART

• CDA certified

• Gives direct instructions to students when teacher is absent AUGUST 2021 – AUGUST 2022

DIRECT SUPPORT PROFESSIONAL, GB COOLEY

• Train and assist people of GBC Hospital

JUNE 2021 – AUGUST 2021

BLACKBOARD (SEASONAL), FINANCIAL AID ASSISTANT

• Conducted student need analysis, performed federal verifications and packaging of student aid, and provided financial aid counseling

• Made professional judgement decisions regarding student aid eligibility APRIL 2015 – MAY 2018

ASSISTANT MANANGER, RITE AID

• Daily deposits for company

• Customer service

• Scheduling

• Logistics management

AUGUST 2014 – PRESENT

TAX PREPARER, JACKSON HEWITT

• Customer Service

2

• Prepare tax returns

• Interview clients to obtain information for taxes MAY 2010 – APRIL 2011

PARAPROFESSIONAL, SHELBY COUNTY SCHOOLS

• Similar to paraprofessional job at Monroe City Schools AUGUST 1999 – MAY 2010

PARAPROFESSIONAL, MONROE CITY SCHOOLS

• Assist teachers with education programs

• Gave direct instruction to students in the absence of teacher

• Helped students with special needs

EDUCATION

MAY 1991

HIGH SCHOOL DEGREE, WOSSMAN HIGH SCHOOL

AUGUST 2004-MAY 2006

SOME COLLEGE, GRAMBLING STATE UNIVERSITY

SKILLS & CERTIFICATIONS

• CPR CERTIFCATION

• Certified Medical Assistant (CMA)

• Proficient in Microsoft Word and Google docs

• Passed first part of PRAXIS

• Passed Parapro Assessment

REFERENCES

Shamika Mitchell

(P): 318-***-**** (E): *.****.********@*****.***

Jerry Mayhall

(P): 318-***-**** (E): ******.*******@*********.*** 3

Te’Ara Jerrell

(P): 318-***-**** (E): ***********@*****.***

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