JOSEPH JULYE 347-***-****

ad3prz@r.postjobfree.com

PROFFESSIONAL SUMMARY

Systems Integration Technician and Customer Relations Expert with over 15 years of experience in managing client relations while conducting overall assessments concerning the integrity of their services, internal network, and/or telecommunication infrastructures. I also managed and documented all deployments, installation, integration, upgrade, retrofitting, and maintaining said network and/or telecommunication infrastructure. I am also proficient with Windows, Microsoft office suites, and other computer software.

EXPERIENCE

Centennial Security Integration, Astoria, NY 02/19 - 10/22

Network Technician / System Integrator

●Maintained a positive and healthy relationship with clients and vendors by telephone, e-mail, and in person visits

●Conducted Zoom, Join-me, and telephone conferences to properly assess and validate equipment and configurations

●Effectively mitigated overall project challenges regarding technical design, functionality, and proper documentation

●Ensure quality of network by utilizing test equipment, such as Volt Ohm meter, OTDR, Fluke Cable Certifier, etc.

Security Management Systems, Port Washington, NY 05/18 – 02/19

Consultant / Installation Technician

● Educated all Technicians about installation while managing field staff and inventory during system deployment

●Used telephone, e-mail, and printed documents to arrange, organize, and manage orders and track project progress

●Trained authorized personnel on how to access and successfully operate new systems before their turnover to owners

●Programmed and installed all critical network infrastructure equipment, software and peripheral devices

NAVCO, NY, NJ 05/16 – 07/17

Field Service Technician

●Organized the installation and termination methods of transport media, hardware and equipment being deployed

●Managed relations with Bank managers and employees in a customer facing environment to increase security

●Kept records of deliveries, equipment used and daily progress of all installations

Security Management Systems, Bethpage, NY 02/12 – 12/15

Project Specialist

●Properly documented equipment installations, services and any maintenance and or technical support provided

●Maintained consistent customer and vendor contact via telephone and e-mail throughout contract to completion

●Assisted project manager with proper documentation, deployment, and installation of CCTV equipment and cameras

Sprint Communications, Elmsford, NY 05/04 – 05/09

Corporate Accounts Specialist

●Managed all corporate account service campaigns, sales, billing, payments and promotions via telephone and e-mail

●Provided excellent customer experience and support to resolve all account issues during first contact with client

●Constructed proposals and spearheaded special projects to rejuvenate old business and boost new business by 25%

●Received Sprints Pinnacle Award of Excellence for top National Sales and Customer Relations Representatives

EDUCATION

Perscholas Continuing Education, Bronx, NY 09/17 – 12/17

Network + Training and Certification

New York City Technical College, New York, NY 06/11 – 08/11

Brooklyn Networks – BICIS ITS Level 1 Certification Received

Basic Electricity & CCTV Installation

Certified Copper UTP Network Technician

Certified Fiber Optic Technician OSP

Berkeley College, New York, NY 01/10 – 01/12

Business Organization and Management/Accounting/International Business

Member of the Phi Theta Kappa Honor Society with a GPA of 3.

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