Customer Service Operations Manager
Resume:
MARK A. KNIGHT
JUKA, MS
***************@***.***
OBJECTIVE: To obtain a more challenging career.
WORK EXPIERENCE:
**** ** ******* ********* ********* Credit Union Corinth, MS
MSR
2018 to 2022
Teller transactions
Drive through teller
ACH
Skip peys
Balance a cash drawer daily
Night drop
Upselling Products
Customer Calls
Assist with Loan Questions
Woodforest National Bank Corinth, MS & Charlotte, NC
Retail Banker ili
2001-2010
Open accounts
Teller Transactions
Balance a Cash Drawer Daily
Customer Service
Balance Vault
Cash Balancing Reports
Daily Customer Calls
Marketing
Traveling to Cover to assist other branches
Monthly Goals
Branch Banking and Trust Co. Charlotte, NC
OPS DIVISION PRODUCTION SUPERVISOR - Statement Services Dept.
1998-2001
‘+ Monitor and maintain daily workflow, and manth end pro:
«Perform quarterly Associate Development Profiles and yearly Performance
Appraisals
* Submit all bills for payment to Accounting
* Submit all Employee Disbursements to Accounting for all cost centers
* Actively Perticipate in training and development for 33 employees
Bank of America Corporation Charlotte, NC
OPERATIONS MANAGER- Carolinas Photo Retrieval Department
SUPERVISOR —
1995-1998
Carolinas Exceptions Department
* Monitor and maintain daily work flow
* Perform quarterly Associate Development Profiles and yearly Performance
Appraisals
+ Monitor end report production statistics
* Actively participate in associate training and development
* Actively promote natural work team principles
Wachovia Bank, NA Chariotte, NC
OPERATIONS GROUP LEADER II!
ITEMS PROCESSOR Ill
MICRO MANAGER/ TRAINER
EDUCATION:
1981-1985
«Monitor and meintain daily work flow
+ Provide direction and assistance to the associates
* Monitor and report production statistics
«Actively participate in associate training and development
«Resolved difficult out of balance conditions
«© Operated an “Encoding and Sorting” unit
«Responsible for and of night reconciliation
© Responsible for learning new systems and then training other employees
* Drafted training schedules
© Provided necessary teedback to supervisors to ensure effective training
Ross S. Sterling High School Baytown, TX
-General education with an emphasis on business
REFERENCES:
Available upon request
Contact this candidate